I've been trying to activate my new phone & new SIM since yesterday. I've spoken with Rogers support a few times now and they claim that there is a delay (for some reason) for the activation process and that it can take up to 24 hours (it has been about 24 hours but still not working)...
Is there a status page that shows the status of this delay and when the Rogers issue might be resolved?
I've been left without a phone and am frustrated that I wasn't warned about this problem (since I would have delayed activating the new phone if I had known...)
Thanks for the response. Yes, they did escalate a ticket. Unfortunately it has been over 24 hours and they still aren't able to provide an approximate time estimate (though originally they had promised within 24 hours). Do you have any when the global issue might be resolved?
I have been on hold for over 40 minutes on two other devices . My new phone still is not connected and I bought it over 7 hours ago. The customer service chat lines aren't answering. Does anyone else have this problem?
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