Data connection issues - Samsung S20 FE

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Me777
I've Been Here Awhile
Posts: 2

Data connection issues - Samsung S20 FE

Hi!

 

I have recently changed my phone through a finance plan. After changing my and my wife's phone, I am having issues connecting to the Mobile Data network, and sometimes wifi.

 

With data connection, it chops the connection a lot, for example, if I am watching a video, it stops. Websites just partially load, showing error messages. And it is really slow.

For wifi, it sometimes auto disconnects.

We bought the Samsung Galaxy S20 FE. Both I and my wife have the same model and we are having the same issues. We did not have any of these issues with our previous phones. Can you help us troubleshoot these issues?

 

*** Edited Labels ***

RogersCorey
Moderator
Moderator
Posts: 1,498

Re: Data connection issues - Samsung S20 FE

Greetings @Me777!

 

Welcome to our Community!

 

In a situation like this, the first thing I would like to do is check your account to make sure there isn't anything happening on an account level that might be causing this since both the phones are acting up and you didn't have any issues previously.

 

Feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

 

Regards,

RogersCorey

Me777
I've Been Here Awhile
Posts: 2

Re: Data connection issues - Samsung S20 FE

Thank you! I have sent a private message.