Cell phone Reception issues

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Moderator
Moderator
Posts: 1,514

Re: Cell phone Reception issues

 

Hello, @Dylanthalus

 

Thank you for posting your concern in the Community. Have you experienced the video buffering issues before, or did it just start happening recently? Is the issue specific to the location you have mentioned?

 

Poor signal strength indoors can be very tricky to troubleshoot because of variables like building structures, building materials, interferences etc.  

 

You can check and report the signal strength related issues through NetworkAid available through MyRogers app or on rogers.com. Please see our blog to know more about NetworkAid

 

Cheers,

RogersMoin

I've Been Here Awhile
Posts: 3

Re: Cell phone Reception issues

I need the exact location of a cell tower so I can point my yagi antenna at it.

 

At my cabin in northern Alberta I put a cell booster in my cabin with an omni-directional antenna an I usually can get a few bars.  Enough to maintain a phone conversation and a bit of internet connection at times.  I would like to install my Yagi antenna and point it at the tower I am connected to.  An App I have tells me that I am connected to tower (Rogers Cell ID 29133056 LAC 11234).  A call to a rogers support could not tell me the location.  Does anybody have any idea the coordinates of this tower?

Resident Expert
Resident Expert
Posts: 6,111

Re: Cell phone Reception issues

@sirmike try this locater map:

 

https://www.scadacore.com/tools/rf-path/cell-tower-map-canada/#

 

 Click, or select the tower symbol that you're interested in to display the pop-up tower details panel which shows a chart, location details and tower transmit details.



I've Been Around
Posts: 1

Re: Cell phone Reception issues

 

Recently purchased a cottage on Lac Sinclair, Quebec (near the town of East Aldfield).  It is 65 KM from downtown Ottawa!  I was shocked to find out that from my property (standing on the dock) I cannot get any Rogers, or Bell Cell service.  There are so many people living in the area, not to mention all the cottages around the lake and other lakes and there is no cell service.  I am forced to have installed and use a Bell Land line for any communications.  What does it take to get a tower installed?  petition?  permissions?  I would even allow Rogers to put one up on my property to service the area!  Which ever company puts up a tower in the area they will get a ton of business.  But to the forum.... Has anyone tried and can recommend cell signal enhancers in the area?  Thanks.

Moderator
Moderator
Posts: 278

Re: Cell phone Reception issues

Hello @h2obrown,

 

Thank you for being a part of the Community and congratulations on your first post! 😀

 

Although it is definitely important for us to extend our wireless coverage to as many areas as possible, I'm afraid it's not as simple as it may seem. 

 

Please rest assured, we are always investing in our towers and network to provide better service for our customers. Please keep an eye on our wireless coverage maps on Rogers.com for future updates by selecting Shop > Wireless > Network Coverage (under Help & Support) and the map will be displayed. 

 

Also quite helpful is the MyNetwork option available through the MyRogers app which allows you to check for wireless coverage for specific locations and get a live status of the network. Once logged in, just select Support > MyNetwork. You can click on the magnifying glass to enter a specific address.

 

Kind regards!
RogersLaura

I've Been Here Awhile
Posts: 3

Re: Cell phone Reception issues

I'm a long-time Rogers subscriber in Victoria, BC. Although the coverage near my home has always been poor, of late it seems even worse. I often get dropped calls in and around my house, and I am sometimes unable to send texts, especially MMS messages.  I know it is due to the tower locations in our area, which is somewhat hilly, and therefore has dead zones.  The poor signal is evident on my phone and on other Roger's phones, so I know it is not something unique to my phone.

Talking to or chatting with Rogers agents on several occasions, seems like Rogers is unable or unwilling to do anything about the lousy coverage.  The last agent suggested I use wifi calling -- however, Rogers will only support wifi calling if you have purchased one of their phones (mine is unlocked Moto).  Or, they also suggested switching carriers, which I may have to do if I can't get reliable service from Rogers.

I find it ironic that their coverage map for Greater Victoria shows full coverage over the whole area, which I know from my experience and that of others to be a very optimistic representation. Also, if one is anywhere near the waterfront area facing the US, one is likely to jump over to a US cell tower.  Also ironic that one gets better coverage from a carrier in another country than from one's own carrier.

 

I've Been Here Awhile
Posts: 3

Re: Cell phone Reception issues

Very helpful to check coverage and tower details at the following web site:

https://www.scadacore.com/tools/rf-path/cell-tower-map-canada/#

I'm a Regular
Posts: 106

Re: Cell phone Reception issues

@foobar66AS you pointed out, topography does play a significant role in cellular signal quality. Where about's in Victoria are you located? I know I was having issues out near Sidney, but once I got into Sannich/Victoria I was experiencing pretty good LTE/LTE+ speeds (event decent on HSPA+) and that was on my older dtek50 phone, with my Pixel 2, I suspect I would have a better performance.

But ya, the WiFi Calling on my Pixel 2 (bought from Google, not Rogers) has been a lifesaver for me in less quality areas - have you also tried manually switching to Rogers-EXT?
I assume you've also checked the frequencies on your unlocked Moto... it maybe missing some that would give you better quality?
In addition to the tower site webpages, I also like to use the OpenSignal app as it gives a community-built/real-world coverage map - Green=strong, Red+weaker/poorer - A step above the carrier network coverage pages which only show the theoretical coverage.

I've Been Here Awhile
Posts: 3

Re: Cell phone Reception issues

I'm in Cordova Bay, where there is a Rogers "dead zone", as their tower is located on the other side of the ridge near the highway.  I have noticed in the past my phone would sometimes switch to Telus (i.e. Extended Coverage) near my home, but more recently it doesn't seem to do that very often, mostly just drops out on Rogers (down to one bar, or sometimes zero bars /emergency calling only), even though I have data roaming enabled.  I don't usually bother trying to manually switch the phone to ROGERS-EXT, but when I do it often doesn't work any better.

According to the Rogers coverage map, I'm supposed to be in a full-coverage area, but as you say the map does not reflect the real world.  Since this area has built up a lot in the past few years, would be nice if Rogers stepped up and extended their coverage with another tower, but I doubt that will happen.

As for wifi calling, that would definitely help, but my phone (unlocked Motorola) doesn't have the wifi calling option unfortunately.

Moderator
Moderator
Posts: 278

Re: Cell phone Reception issues

Hey @foobar66!

 

Weak coverage or dropped calls can be such a headache to endure! I've driven through parts of Ontario that had dead or weak zones and it's not fun. 😒

 

At Rogers, we believe in providing our customers with a network experience that empowers them to make more possible and we are continuously investing to deliver that experience.

 

We are uplifting existing cell towers to provide faster and more consistent data speeds over time and place. We are building a number of new cell towers across Canada for improved faster, more reliable and consistent data experience with better signal overall.

 

We are focusing on: 


 ◦ Investing in the reliable and consistent network experience that you tell us is important
◦ Delivering a premium LTE and VoLTE experience
◦ Delivering in the places our customers live and travel to
◦ Building the foundation for 5G


You can use our NetworkAid (available in both desktop and app versions of MyRogers) that allows you to check the real-time status of our network for outages. Plus, you can provide feedback on your network experience and get updates on our upgrades in your area!

 

To access our NetworkAid tool, log in to your MyRogers profile and access the Support tab for wireless services. 

 

Kind regards!

 

RogersLaura