Cannot send/receive calls and text.

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RogersAsif
Retired Moderator
Retired Moderator
Posts: 700

Re: Cannot send/receive calls and text.

Hello @vedo7 &  @lasummerhayes

 

Sorry to hear that you are still experiencing issues.  We will need to put in a ticket to our Network Team

 

You can find our Technical Support contact information here

 

I have had a member of the @CommunityHelps team reach out to you guys via Private Message so we can assist with this.

 

RogersAsif

nienie171
I've Been Here Awhile
Posts: 2

Re: Cannot send/receive calls and text.

We've been without service all day (since noon) and still not working. Information on Twitter says it's fixed and it's not. When will this issue be fixed??

vedo7
I'm Here A Lot
Posts: 7

Re: Cannot send/receive calls and text.

This is unbelievable. Yet not ETA on the resolution. Can anyone from Rogers acknowledge that there is a problem. Instead creating "tickets". What exactly is the issue?
Kentan8
I'm Here A Lot
Posts: 6

Re: Cannot send/receive calls and text.

It's Sunday morning now and it's still not working! Was instructed to switch to GSM only (on network connections) and it worked for awhile but even that doesn't work now. Cannot receive calls or sms at all!!
Kentan8
I'm Here A Lot
Posts: 6

Re: Cannot send/receive calls and text.

Correction... I meant 'Saturday' morning!
bigsandbarnes
I've Been Around
Posts: 1

Re: Cannot send/receive calls and text.

Having the same issues. No problems sending but cannot receive. All phone calls are sent to voicemail and I'm getting notifications on an intermittent basis. 

 

It's worse when you're working in sales. This is super frustratating, literally loosing thousands of dollars of work. Has been like this since yesterday. Live agent told me to reboot my device and it'll begin working - yeah right.

Nighean
I've Been Around
Posts: 1

Re: Cannot send/receive calls and text.

Tried restarting my device....still no service.....
Any idea what the issue is???
RogersMaude
Moderator
Moderator
Posts: 2,374

Re: Cannot send/receive calls and text.

Good day Community!

 

We are very sorry that we continue to be experiencing issues with calls and text messages. Smiley Sad

 

We sincerely apologize and are working to resolve this as soon as possible.

 

RogersMaude

JordanP88
I've Been Around
Posts: 1

Re: Cannot send/receive calls and text.

No calls, no text, no data... Was fine up until an hour ago... No I'm stuck using WiFi just to get an answer.. Can't even call in tech support
vedo7
I'm Here A Lot
Posts: 7

Re: Cannot send/receive calls and text.

Worked last night around 11:30 all my msgs came through, that was down time for over 8 hours...today not working again. For the amount of money am paying this is ridiculous for the "CANADIAN MOST RELIABLE NETWORK".