Cannot send/receive calls and text.

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berry
I've Been Here Awhile
Posts: 3

Re: Cannot send/receive calls and text.

so, Rogers will be heavily discounting my wireless bill for this massive disruption of service???
Jillyy
I've Been Here Awhile
Posts: 4

Re: Cannot send/receive calls and text.

Would be nice to know whether they have any idea as to an estimated time we might have service back
RogersMaude
Moderator
Moderator
Posts: 2,379

Re: Cannot send/receive calls and text.

Good evening Community!

 

Thank you all so much for your patience.

 

We have been advised that the service is restoring and expect it to be fully restored shortly.

 

RogersMaude

Kentan8
I'm Here A Lot
Posts: 6

Re: Cannot send/receive calls and text.

It's now 6:55pm in Winnipeg. My phone is still NOT WORKING!
Kentan8
I'm Here A Lot
Posts: 6

Re: Cannot send/receive calls and text.

Nope, your service has not been fully restored!
Kentan8
I'm Here A Lot
Posts: 6

Re: Cannot send/receive calls and text.

Phone finally working again.
RogersAsif
Retired Moderator
Retired Moderator
Posts: 700

Re: Cannot send/receive calls and text.

Glad to hear it @Kentan8

 

RogersAsif

RogersAsif
Retired Moderator
Retired Moderator
Posts: 700

Re: Cannot send/receive calls and text.

Hello Community

 

Voice calling and text messaging service has been restored and should be functioning normally. We appreciated everyone's patience as we worked to restore service. Thank you.

 

If you have any further concerns, feel free to send a Private Message to @CommunityHelps

 

RogersAsif

mrouleau
I've Been Around
Posts: 1

Re: Cannot send/receive calls and text.

I am still having an issue of not being able to recieve calls or yet messages. I have phoned rogers and they got me to turn off my phone and then turn it on 5 mins later and it was supposed to fix the problem. Still nothing day two now.
Kentan8
I'm Here A Lot
Posts: 6

Re: Cannot send/receive calls and text.

It was like that for me at first. They reset my phone and afterwards I could only receive texts and calls on GSM only. They've subsequently tried another method and asked me to make two calls out from my phone. For some reason, it worked afterwards. I am not sure exactly what they did but there's obviously a 'planB' to fix the issue.