07-24-2015 04:58 PM - last edited on 07-24-2015 05:00 PM by RogersMaude
05-20-2016 01:01 PM
I appreciate your detailed post and thank you for your patience. Based on the ticket number, I've run diagnostics on the closest tower which is about 2.9Km from your location. At this moment, I found the network appear to be functioning normally. I do see the techs were working on the phone masts in the past 24 hours and I'm assuming the signal has improved for you.
If you continue to have poor signal I would suggest using the "Report an Issue" feature in the NetworkAid. Our technical teams will review your feedback to identify and resolve service outages. Your feedback will also be reviewed by our planning teams to prioritize future network enhancements.
Thank you for understanding!
07-24-2015 05:29 PM
Good evening @vedo7,
Thank you for your post and welcome to the Rogers Community Forums!
We have reports that some customers experienced wireless issues with incoming and outgoing calls for a short time today. We understand the inconvenience and apologize for the disruption.
At this time, we are being notified that the issue is resolved. Thank you for your patience.
Can you please turn off your phone and turn it back on before trying to place another call ?
Let us know if you need further assistance!
07-24-2015 06:44 PM
Thanks for your reply, did as you suggested and still cant RECEIVE calls or SMS. I can place calls and sms. Over 3 hours now with nothing from Rogerst support. On the live chat it still states that they are experiancing the issue.
07-24-2015 06:57 PM - edited 07-24-2015 07:44 PM
Hello again @vedo7,
We definitely understand the inconveniences caused by the degraded service.
We would like to look into this and provide you with further assistance in regards to this matter !
The @CommunityHelps team will have the ability to reach out to you via Private Message.
Look out for the message in your inbox!
07-24-2015 07:46 PM
The Twitter should not say that the problem has been fixed when it clearly hasnt. I run a business and am severly hindered by this outage. Please fix it asap. Please tell the Twitter team to get their facts right before publishing.
07-24-2015 08:05 PM
07-24-2015 08:06 PM - last edited on 07-24-2015 09:10 PM by RogersAsif
I'm receiving ''who called'' messages and my phone is on and it didn't ring
07-24-2015 09:13 PM - edited 07-24-2015 09:41 PM
Sorry to hear about the troubles Could you guys please power cycle(reboot) your device and attempt to make/receive calls/texts again.
If you are still experiencing issues, please let us know so we can have a ticket submitted to our Network Team.
07-24-2015 09:35 PM
Still nothing. I really need to be able to recieve calls. How long until this is fixed?
07-24-2015 09:39 PM
07-24-2015 09:47 PM
Hello @vedo7 & @lasummerhayes
Sorry to hear that you are still experiencing issues. We will need to put in a ticket to our Network Team
You can find our Technical Support contact information here
I have had a member of the @CommunityHelps team reach out to you guys via Private Message so we can assist with this.
07-24-2015 10:01 PM
We've been without service all day (since noon) and still not working. Information on Twitter says it's fixed and it's not. When will this issue be fixed??
07-24-2015 11:25 PM
07-25-2015 10:56 AM
07-25-2015 10:58 AM
07-25-2015 01:34 PM
Having the same issues. No problems sending but cannot receive. All phone calls are sent to voicemail and I'm getting notifications on an intermittent basis.
It's worse when you're working in sales. This is super frustratating, literally loosing thousands of dollars of work. Has been like this since yesterday. Live agent told me to reboot my device and it'll begin working - yeah right.
07-25-2015 01:59 PM
07-25-2015 02:40 PM
Good day Community!
We are very sorry that we continue to be experiencing issues with calls and text messages.
We sincerely apologize and are working to resolve this as soon as possible.
07-25-2015 02:45 PM
07-25-2015 02:46 PM
07-25-2015 02:55 PM