Cannot send/receive calls and text.

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vedo7
I'm Here A Lot
Posts: 7

Cannot send/receive calls and text.

Almost an hour now with no ability to recieve text or calls. Anyone else? What is rogers planning to do for customer that have been affected with this issue?

 

 

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RogersMoin
Moderator
Moderator
Posts: 2,002

Re: Cannot send/recei​ve calls and text.

 

Hello, @Karandar

 

I appreciate your detailed post and thank you for your patience. Based on the ticket number, I've run diagnostics on the closest tower which is about 2.9Km from your location. At this moment, I found the network appear to be functioning normally. I do see the techs were working on the phone masts in the past 24 hours and I'm assuming the signal has improved for you. 

 

If you continue to have poor signal I would suggest using the "Report an Issue" feature in the NetworkAid. Our technical teams will review your feedback to identify and resolve service outages.  Your feedback will also be reviewed by our planning teams to prioritize future network enhancements. 

 

Thank you for understanding!

RogersMoin

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RogersMaude
Moderator
Moderator
Posts: 2,374

Re: Cannot send/receive calls and text.

Good evening @vedo7,

 

Thank you for your post and welcome to the Rogers Community Forums!

 

We have reports that some customers experienced wireless issues with incoming and outgoing calls for a short time today. We understand the inconvenience and apologize for the disruption.

 

At this time, we are being notified that the issue is resolved. Thank you for your patience.

 

Can you please turn off your phone and turn it back on before trying to place another call ?

 

Let us know if you need further assistance!

 

RogersMaude

vedo7
I'm Here A Lot
Posts: 7

Re: Cannot send/receive calls and text.

Thanks for your reply, did as you suggested and still cant RECEIVE calls or SMS. I can place calls and sms. Over 3 hours now with nothing from Rogerst support. On the live chat it still states that they are experiancing the issue.

RogersMaude
Moderator
Moderator
Posts: 2,374

Re: Cannot send/receive calls and text.

Hello again @vedo7,

 

We definitely understand the inconveniences caused by the degraded service. Smiley Embarassed

 

We would like to look into this and provide you with further assistance in regards to this matter ! 

The @CommunityHelps team will have the ability to reach out to you via Private Message.

 

Look out for the message in your inbox! 

 

RogersMaude

lasummerhayes
I've Been Here Awhile
Posts: 2

Re: Cannot send/receive calls and text.

The Twitter should not say that the problem has been fixed when it clearly hasnt. I run a business and am severly hindered by this outage. Please fix it asap. Please tell the Twitter team to get their facts right before publishing. 

vedo7
I'm Here A Lot
Posts: 7

Re: Cannot send/receive calls and text.

This is ridiculous, since 3:00pm today. With no email notification or any form of communication by Rogers. I have a business account as well. I will be looking for some sort of compensation. Knowing Rogers they won't be the first to offer anything so I will be most likely having to call and so on...
nadine2
I've Been Around
Posts: 1

Re: Cannot send/receive calls and text.

I'm receiving ''who called'' messages and my phone is on and it didn't ring 

RogersAsif
Retired Moderator
Retired Moderator
Posts: 700

Re: Cannot send/receive calls and text.

Hi Guys

 

Sorry to hear about the troublesSmiley Sad Could you guys please power cycle(reboot) your device and attempt to make/receive calls/texts again.

 

If you are still experiencing issues, please let us know so we can have a ticket submitted to our Network Team.

 

RogersAsif

lasummerhayes
I've Been Here Awhile
Posts: 2

Re: Cannot send/receive calls and text.

Still nothing. I really need to be able to recieve calls. How long until this is fixed?

vedo7
I'm Here A Lot
Posts: 7

Re: Cannot send/receive calls and text.

Again, the problem is not with MAKING calls or sms, it is with RECEIVING calls and sms.