2G only coverage areas, to be upgraded?

[b-ry]

In BC there are two communities/areas that only have 2G connection available and am wondering if Rogers plans to upgrade these towers to 4G (HSPA+) and/or LTE or if they are planned to be discontiuned and these areas will just be using the extended coverage/domestic roaming agreements.

The areas in question are Mackenzie BC and the west coast of Vancouver Island (Tofino/Ucluelet BC) -- I would had thought Tofino/Ucluelet would had been upgraded since it is a high tourist destination (It also looks like Kapuskasing ON is another 2G/GSM only area).

I have been in the Tofino/Ucluelet area, and while I did get a decent 2G signal, data services were extremely disapointing, and even text messages were failing to send - calls were ok, could had been worst, but it was not the normal Rogers Wireless standard, thats for sure.

Hope by the next time I am in the area, there is at least 3G or HSPA+ in the area.

[RogersPrasana · Accepted solution]

Hi @b-ry

Thanks for posting!

Unfortunately, we wouldn't be able to comment on any future upgrades that have yet to be announced.

Keep an eye on out Network Coverage page for any updates.

@RogersPrasana

[b-ry]

@RogersPrasana


What would be the best department to contact about issues like this? I was actually in Tofino and such last fall, and I was constantly having issues with connecting to edge, even when I had 2/3s to full bars and line of sight to the towers. I would like to be able to contact the right department to address the issue and maybe get some better coverage on Vancouver Islands west coast.

[RogersAsif]

Hello @b-ry

Have you checked the NetworkAid yet? NetworkAid is a self-serve tool that you can access via your MyRogers app or Rogers.com to check for wireless outages and coverage types available at specific locations and report an issue with wireless connectivity. Please check our blog for more details. 

I would suggest using the "Report an Issue" feature in the NetworkAid to report the call drops and data issues. Our technical teams will review your feedback to identify and resolve service outages.  Your feedback will also be reviewed by our planning teams to prioritize future network enhancements. 

RogersAsif

[b-ry]

@RogersAsif Thanks for the reply -- unfornantly, there is no NetworkAid in the myRogers app, and it is the current version...

Even if there was it still wouldn't help, this was a consisent issue in the past (November 2015) which probably still exists today, would Rogers Tech Support, phone-line be the one to contact?

[RogersAsif]

Hello @b-ry

It can be found in "Help & Support" section. After checking there, are still not seeing the option?

Also, yes you can speak with Technical Support about the issues you are experiencing.

RogersAsif

[b-ry]

@RogersAsif ya, no nothing like that -- checked every option. Attached is a screenshot of the main page of app.
But thats good to know about the phone-in, I'll use that probably more -- but an update to the myRogers app with the NetworkAid would be nice.

[RogersAsif]

@b-ry

Thanks for the info. What type of device are you using?

RogersAsif

[b-ry]

Currently a lumia 1020 -- was using a Lumia 920, and might be upgrading to a Lumia 650 Dual-sim

[RogersAsif]

Ah ok, that makes sense. Network Aid is currently only available on Android & Apple devices.

You can still use the website version to provide feedback.

RogersAsif