I would suggest editing your post & making i more clear for others to read. I had a hard time reading it & understanding what you meant.
From what i can tell is that the online payment is down correct? Also the rep told you 1pm it would be up? Please do remember the reps are given a time frame which sometimes are not met. This does NOT mean they are liars or any other names u choose to call them. Do remember this is a company that has many things to deal with. Remember Toronto Hydro that had the issues last year? It told many customers that they would get their eletrocisity back at a certain time but never did. So jus relax & take it easy a bit.
If you are close to a Rogers store, you can go there & pay & get a receipt. You can also call in & pay via Credit card or a debit credit card.