Unable to Access MyRogers via Browser.

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I'm Here A Lot
Posts: 5

Unable to Access MyRogers via Browser.

My Rogers will not launch. Why does My Rogers not launch when I select it.

 

 

 

 

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Solved! Go to Solution.
I'm a Trusted Advisor
Posts: 31,896

Re: Unable to Access MyRogers via Browser.

Hello @p325

Are you trying to access My Rogers on a device such as a tablet, smartphone or are you trying to access it via a laptop / desktop?

We need a bit more information in what u are using to see how we can help!

I'm Here A Lot
Posts: 5

Re: Unable to Access MyRogers via Browser.

A Macbook air that I've been using for 4 years and never had problems before.

I'm a Trusted Advisor
Posts: 31,896

Re: Unable to Access MyRogers via Browser.

Hello @p325

Have you tried using a different web browser to see if that is the issue? If u have tried that, I would clear the cookies and cache from Rogers website ( from the settings) and see of that fixes the issue.

I'm Here A Lot
Posts: 5

Re: Unable to Access MyRogers via Browser.

will try and let you know

I'm Here A Lot
Posts: 5

Re: Unable to Access MyRogers via Browser.

thanks seems to be working on both browsers now, thanks for your suggestions and help

I'm a Trusted Advisor
Posts: 31,896

Re: Unable to Access MyRogers via Browser.

Hello @p325

Glad to hear! You are welcome Smiley Happy.
I've Been Around
Posts: 1

Re: Unable to Access MyRogers via Browser.

I have not been able to login today either. I have tried multiple browsers, different computers, an iPad, my cell phone app. I can't login anywhere. Is the site down?

Moderator
Moderator
Posts: 1,692

Re: Unable to Access MyRogers via Browser.

Good day @Blademom,

 

Thank you for your post and welcome to the Rogers Community!

 

I understand how being unable to access your MyRogers online profile can cause some inconvenience.

Were you able to log in since you last posted? I certainly hope so.

 

Are you getting an error message when trying to sign in?

I would recommend trying with Google Chrome, and prior to attempting to access MyRogers again, please clear your cache and cookies.

 

Keep us posted! We most definitely want to help you resolve this as soon as possible.

 

RogersMaude

 

I'm Here A Lot
Posts: 5

Re: Unable to Access MyRogers via Browser.

Seems to be working now, thank you.
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