Unable to Access MyRogers via Browser.

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Moderator
Moderator
Posts: 1,360

Re: Unable to Access MyRogers via Browser.

Hello, @gvpercy

 

Welcome to the Rogers Community Forums! Smiley Happy

 

Thank you for posting your concern in the Community. It's certainly strange that nothing happens after entering the login credentials. I'm wondering if you are using a browser to access MyRogers since you have posted in this thread. Typically, if you were to use a browser on your iPad to access MyRogers, you should get redirected to the App Store to download the app. 

 

If the redirect is not happening; you can visit the App Store and download the MyRogers app and share your experience with us. 

 

Cheers,

RogersMoin

I'm a Trusted Contributor
Posts: 753

Re: Unable to Access MyRogers via Browser.

Re my complaint in post 27 of this thread .... thank you to Rogers for whatever  adjustment has been made . I am now back to using chrome and log in  is working the way it used to . Smiley Happy

I've Been Around
Posts: 1

Re: Unable to Access MyRogers via Browser.

What’s going on I can’t open my own acct?
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Moderator
Moderator
Posts: 1,829

Re: Unable to Access MyRogers via Browser.

Welcome to the Community @brikliz1!

 

We want to know more about the issues you're experiencing with your MyRogers online profile from browser.

 

In order to further assist you we'd need more information from you:

  • Are you getting an error message?
  • Why can't you open your own account?

We want to help. Smiley Wink Looking forward to your reply!

 

RogersMaude

 

I've Been Here Awhile
Posts: 4

Re: Unable to Access MyRogers via Browser.

With Safari on my Mac I can't access the Rogers website at all. It tries to go to the site, the progress bar goes about an inch along and everything just hangs. It doesn't even display any part of the page; it continues to display the last page accessed from whatever other site I had visited. I have cleared the cache, cleared cookies for the site, and tried turning off everything I thought likely from the Developer tab. I thought maybe it was a content blocker but I don't think so. I have tried multiple URLs to different parts of the Rogers site. It used to work fine. I recently changed to Ignite, although I can't think why that would have an effect on this.

 

On Firefox I can access most of the site although some pages refuse to display. A blank page displays in that case and when I view source code it all seems to be there.

 

Chrome seems to work fine.

 

Safari is my default browser and I would like to be able to use it. Any ideas?

Resident Expert
Resident Expert
Posts: 2,461

Re: Unable to Access MyRogers via Browser.

@stevense :  Here's a list of things to try - see link below:

 

https://communityforums.rogers.com/t5/Internet/Unable-to-load-certain-website-s-and-or-videos/m-p/42...

 

Make sure JavaScript is turned on, make sure pop-up blockers are not on and make sure you're not using any ad-blockers or similar extensions.  If it works in Chrome, then something is blocking the site on Safari...



I've Been Here Awhile
Posts: 4

Re: Unable to Access MyRogers via Browser.

I went in to Safari Preferences; Websites and for the Rogers sites I turned off Content Blockers, and allowed Pop-ups and the site is fine now. Thanks!