Having access to your MyRogers online profile is really important, if you want to be able to manage and monitor your account using self-service.
Were you able to successfully link your account with your MyRogers credentials since you posted?
Normally, you should be able to do so using your Rogers account number.
If you still need our help, we might need access to your account to see what is causing the issue. Please reach out to us via PM @CommunityHelps so we can review your account for you. To learn more about our private messaging system please visit this blog.