MyRogers not allowing data manager to limit bonus data.

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I've Been Here Awhile
Posts: 4

Re: MyRogers not allowing data manager to limit bonus data.

hi  - thanks for the response.

Yes  the alerts feature - (which seemed like a great idea when it first appeared ) was very useful as it helped me manage the use by the members of our plan.  We'd get an alert when we were near.  However when we received bonus data 8GB as part of my new tab plan it doesn't appear.  So now we get a "warning message" when we're at .9gb but nothing when we get to 8.9 gb!!!   So unless I'm going into the data manager everyday to see our status - I have no idea how we're progressing or if as a family we're near the limit.   This deems it nearly useless.  

If it can't manage the individual alerts, can it at least send a broad alert to all plan members to let us know we're at the group limit (ie 1+8=9GB   so 8.8gb)?   Otherwise I need to be going online each day checking  to assure my family is not too close to the limit.  It sort of defeats the whole purpose.   Considering the number of customers who have bonus data, can't Rogers correct this  to make it more useful?

I Plan to Stick Around
Posts: 35

Re: MyRogers not allowing data manager to limit bonus data.

Its super silly that they don't all you to set alerts for bonus data . I signed up for the recent promo of 2gb plus 8gb bonus for a total of 10gb. Since the 8gb is a never expiry bonus it would be nice to have alerts when I get close but I can only get it to max 2gb alert which is useless as it would alert me to nothing lol I would still have 8gb remaining when the alert pop ups.

Its 2019 come on Roger's it can't be that hard to implent
Moderator
Moderator
Posts: 663

Re: MyRogers not allowing data manager to limit bonus data.

Hello @daniel10,

 

Thank you for the valuable feedback, we'll be sure to pass to on to the appropriate team.

 

In the mean time, just for your peace of mind you can set up data limits totaling 8 GB between all your lines to ensure you do not go over. 

 

 

RogersZia

I Plan to Stick Around
Posts: 35

Re: MyRogers not allowing data manager to limit bonus data.

I really can't, the most I can set up my data alert to is 2gb. That's way too early lol, that means I would still have 10gb left. Unfortunately like the other Roger's rep said I can't set data alerts for bonus data.
I've Been Here Awhile
Posts: 4

Re: MyRogers not allowing data manager to limit bonus data.

hi RogersZia,

Daniel10 is correct.  I can't set limits to include to 8gb bonus.  The bonus GBs are not part of the limit-setting feature for users.  There is still no assurance that we don't go over our limit.... unless you can please let us know about some hidden setting that I'm missing??  That would be great.

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