MyRogers Not Working on Android 9

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I've Been Around
Posts: 1

MyRogers Not Working on Android 9

After all the updates, the app still doesn't work for me. As soon as I sign in, the app stops displaying usage and I can only download my bill and not see transactions/payment history. I've done the fix listed here and it seemed to work the first time only. I have a pixel XL 2.

 

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Moderator
Moderator
Posts: 1,329

Re: MyRogers Not Working on Android 9

Hello, @mrmech.

 

Welcome to the Rogers Community Forums! Smiley Happy

 

Thank you for posting your app experience in the Community. I appreciate trying the steps listed in this thread. 

 

We can look into finding a solution for you, would you please answer the following?

 

  • Can you confirm you are running Android 9 on your Pixel XL 2? 
  • Are you able to open up other pdf files on your phone?
  • Are you running the app version, 5.4.1.3 on your phone?
  • Are you able to log into MyRogers on the web at rogers.com/myrogers, view bill and other transactions?

 

Keep us posted. 

 

Cheers,

RogersMoin

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