MyRogers Not Working on Android 9

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I've Been Around
Posts: 1

MyRogers Not Working on Android 9

After all the updates, the app still doesn't work for me. As soon as I sign in, the app stops displaying usage and I can only download my bill and not see transactions/payment history. I've done the fix listed here and it seemed to work the first time only. I have a pixel XL 2.

 

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Moderator
Moderator
Posts: 1,410

Re: MyRogers Not Working on Android 9

Hello, @mrmech.

 

Welcome to the Rogers Community Forums! Smiley Happy

 

Thank you for posting your app experience in the Community. I appreciate trying the steps listed in this thread. 

 

We can look into finding a solution for you, would you please answer the following?

 

  • Can you confirm you are running Android 9 on your Pixel XL 2? 
  • Are you able to open up other pdf files on your phone?
  • Are you running the app version, 5.4.1.3 on your phone?
  • Are you able to log into MyRogers on the web at rogers.com/myrogers, view bill and other transactions?

 

Keep us posted. 

 

Cheers,

RogersMoin

I've Been Here Awhile
Posts: 2

Re: MyRogers Not Working on Android 9

yes to all

however.....I still cannot see my data usage online or in the app.
online says 0mb shared data in the circle

app shows unavailable.

worked last year, not since
I've Been Here Awhile
Posts: 2

Re: MyRogers Not Working on Android 9

pixel XL (not xl 2)
Moderator
Moderator
Posts: 1,410

Re: MyRogers Not Working on Android 9

Hello, @drdigit.

 

Welcome to the Rogers Community Forums! Smiley Happy

 

I appreciate you joining this discussion, not able to see the data usage can be quite inconvenient. Have you made any changes to account? 

 

Since you are not able to see the data usage both online and in the app, the issue seems to be account related. We may have to submit a ticket to resolve the issue; please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.

 

Cheers,

RogersMoin

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I've Been Around
Posts: 1

Re: MyRogers Not Working on Android 9

The MyRogers app is a great way to manage and monitor your account, just have to make sure it works on your pixel XL tooRobot Happy!

 

Are you on the most recent version of the MyRogers app?  You can find the version in the app menu under Help & Support >> About.