So I have 3 different Rogers accounts and have linked them successfully via the manage profile option in the MyRogers app. However in the menu I can only see 2 of the accounts as there is a stupid "NHL" option listed there as well and apparently no more room to show the third account. So how can I manage the third account from the app in this case?
All 3 accounts are consumer accounts. The main account is my cell phone (regular plan), and the 2 additional accounts are also cell phones (pay as you go).
I really just think the app wasn't designed to show more than 3 accounts in the menu. It's just unfortunate that the entry for "NHL" takes up one spot in the list, leaving only 2 more spots for additional accounts.
You mentioned that you can only see 2 of the accounts of the 3 accounts.
Are the 2 accounts that you see the pay as you go accounts? Or are you able to see your main account and only one of your pay as you go accounts?
Thank you for confirming that information.
If you log onto your My Rogers online profile are you able to access all 3 accounts?
Also when was the last time you were able to access all 3 accounts on the my rogers app on that current device?
From a web browser, I can see all 3 accounts fine. I had never had all 3 accounts linked before from the MyRogers app, so this was my first attempt at doing so.
The reason I want to have all accounts in the MyRogers app is that it seems to be the only way to manage certain features (e.g. Extreme Texting) which are not available from the browser interface. If I could manage that from the browser, I wouldn't really care about this problem.
Extreme Texting feature is great!
You should be able to access all 3 wireless devices on your app.
Can you log on to your MyRogers profile and remove all your account numbers, and then add the 2 pay as you go accounts back to your MyRogers profile.
Once the 2 pay as you go accounts are added try accessing them from the MyRogers app. Once you see both on the MyRogers app, then go in and add the postpaid account to your MyRogers profile and see if that resets the profile and shows you all 3.