My Rogers iOS app crashes
I have an unlocked iPhone 6 Plus. It has the latest iOS (v10.2.1). I have the latest version of the MyRogers app. I have deleted & reinstalled the app to ensure I am starting fresh in an effort to troubleshoot the issue.
Loading & logging into the app is fine. I have a Share Everything Plan with multiple devices. From the main page that loads I click on "Share Everything Plan" above the list of registered devices. On the next page I tap on an option (button) to "Manage Data Usage & Alerts". At that point the app crashes. I am able to manage my account data usage & alerts via the website but what is the point of the supposed convenience of the downloadable app if it doesn't work ?
Any thoughts ?
Welcome to the Community and thank you for your post.
Are you able to log in to MyRogers via web browser? If not, then it could be a profile issue. Were you able to use the App in the past?
Please keep us posted.
Its been a couple months now and my rogers App is not working. I log into it to check my account balance and data usage but every time I log in now I get the message:
"We're having some difficulties... Sorry we're not able to display your details right now. Please try again later and thanks for your patience as we work to fix the issue."
I tried re-installing the app a few times, always do the updates and I still get this message. It was working fine a few months ago but now I am forced to log in through the web everytime to check my account, rendering the app useless. Has anyone else had this issue recently?
Welcome to the Community Forums and thank you for posting!
That's definitely inconvenient to deal with when trying to access your account on the MyRogers app.
Have you recently made any changes to your account? Cancelled?
Let us know to further assist you.