My Rogers App Crashing

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
I've Been Here Awhile
Posts: 3

Re: My Rogers App Crashing

My Rogers iOS app crashes

 

I have an unlocked iPhone 6 Plus. It has the latest iOS (v10.2.1). I have the latest version of the MyRogers app. I have deleted & reinstalled the app to ensure I am starting fresh in an effort to troubleshoot the issue.

Loading & logging into the app is fine. I have a Share Everything Plan with multiple devices. From the main page that loads I click on "Share Everything Plan" above the list of registered devices. On the next page I tap on an option (button) to "Manage Data Usage & Alerts". At that point the app crashes. I am able to manage my account data usage & alerts via the website but what is the point of the supposed convenience of the downloadable app if it doesn't work ?

Any thoughts ?

I'm a Trusted Advisor
Posts: 31,979

Re: My Rogers App Crashing

Hello @Goalie_

Hmm I have a iPhone 7 Plus with 10.3 ( Public Beta) and works fine without any issues. Even when I had 10.2.1 I never had issues. Only with IOS9 I did and I did a factory reset which fixed that issue
I've Been Here Awhile
Posts: 3

Re: My Rogers App Crashing

I'm not performing a factory reset on my phone simply because of an inferior Rogers iOS app. Try again.
I'm a Trusted Advisor
Posts: 31,979

Re: My Rogers App Crashing

Hello @Goalie_

If you read my message, you would see i never asked or told u to perform that. I said it worked for ME. It doesn't work for everyone but for some it does. Now if u don't and to take that route, so be it.

Seeing as u have done everything u have done for the app to work, have u called Rogers tech support to file a report and see what they can do? Not much can happen on here other then some giving advice but seems the only think that we can give advice is to unistall and reinstall the app.

The only other thing I can think of, try using the Safari browser to check ur My Rogers if the app is not working. I would suggest calling in and reporting the issue and have them open the ticket. It seems like the app works 95% of the time and then stop working and or stalls.

I noticed this a few times as well.
I've Been Here Awhile
Posts: 3

Re: My Rogers App Crashing

Yeah I'm hearing that the app does work for some at times but it is most certainly not reliable.

I have definitely been in touch with Rogers about this & they certainly seem flaky on offering meaningful support for their own app.

I understand what you're saying & I'm sorry if my first message seemed short with you. Thank you very much for your input Meowmix.
I'm a Trusted Advisor
Posts: 31,979

Re: My Rogers App Crashing

Hello @Goalie_

No need to apologize!Smiley Happy.

The app has issues and many of us have made that clear for years. What i advised them is to redo a new app and once that is up and working, take down this one instead of fixing it all the time.

I wish I had some better news or somehow to help u with the app.
I've Been Around
Posts: 1

Re: My Rogers App Crashing

I signed in but says im not
and when i do there is no information..
Its blank all u see is titles of sections
I have an android
Moderator
Moderator
Posts: 702

Re: My Rogers App Crashing

Hi @Malba12,

 

Welcome to the Community and thank you for your post.

 

Are you able to log in to MyRogers via web browser? If not, then it could be a profile issue. Were you able to use the App in the past?

 

Please keep us posted.

 

 

RogersZia

I've Been Here Awhile
Posts: 3

Re: My Rogers App Crashing

Its been a couple months now and my rogers App is not working.  I log into it to check my account balance and data usage but every time I log in now I get the message:

 

"We're having some difficulties... Sorry we're not able to display your details right now.  Please try again later and thanks for your patience as we work to fix the issue."

 

I tried re-installing the app a few times, always do the updates and I still get this message.  It was working fine a few months ago but now I am forced to log in through the web everytime to check my account, rendering the app useless.  Has anyone else had this issue recently?  

Retired Moderator RogersPrasana
Retired Moderator
Posts: 624

Re: My Rogers App Crashing

Hi @skameh

 

Welcome to the Community Forums and thank you for posting! Smiley Happy

 

That's definitely inconvenient to deal with when trying to access your account on the MyRogers app.

 

Have you recently made any changes to your account? Cancelled? 

 

Let us know to further assist you.

 

RogersPrasana