Good day @keen413,
Welcome to the Rogers Community and thanks for your post!
Experiencing issues with your MyRogers online profile can definitely cause some inconveniences.
We want to help you resolve the issue you're experiencing.
First, please describe what is the problem and the troubleshooting you have gone through so far.
Looking forward to your reply!
last 2 weeks I have been trying to link my account to myRogers profile but every time i try to do this it says that "This account is already associated to a MyRogers profile" and i have no idea to which my rogers profile it is associated to because i only have one MyRogers account.
I can understand how unpleasant it can be to get an error message everytime you try to link your account. Not to worry, we will get this sorted out for you.
Please send us a private message to @CommunityHelps.
For more information on our Private message system, take a look at this page.
Thank you for the information, What I will have to do is take a look at your account. Please follow the steps provided in my post earlier to send us a private message and we would be more than happy to take a look.
Thanks for reaching out through the Forums regarding your concern! Having quick access to your services and billing while on the go is certainly a plus! I often use the MyRogers app to keep track of my family's data usage.
It is definitely strange that you are able to obtain access to your account details when signing in via the web-browser, but not via the MyRogers app! Just to clarify, are you unable to see any account information when logging in through the app? Which services do you presently have active with us?
If you can please refer to message #144 above (posted by RogersAli), it explains how you can send us a Private Message so we can look into this further for you. You can also click HERE to go directly to this message. We'd love to help you get to the bottom of this! 😊
I already linked my account but the site will not let me view my plan it just keeps sending me to LINK account. So I put my account number in and password and it says , you are already linked, but still will not allow me to view my plan
A warm welcome to the Community and great first post!! 😃
Being able to access your account details via the Rogers.com website and app are uber important. I personally use the app quite often to help keep track of my usage and billing details, so I totally understand!!
There could be an account association issue happening on the back end that we may need to straighten out, but we'll need to have a closer look to be sure! Would you be able to contact us @CommunityHelps by sending us a Private Message?
For more information on how our Private Messaging system works, please CLICK HERE.
We look forward to hearing from you!