Linked Accounts

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I've Been Here Awhile
Posts: 4

Re: Linked Accounts

Basically two and a half months ago, I was forced to change my myRogers login from a username to my email address.

 

When I did that, my rogers account became unlinked from my myRogers account and when I tried to link it back up, it would tell me it was already linked.

 

I've spoken to support multiple times and all they can tell me is it's a known issue and being looked at.

 

None of the online streaming services that require logging in through myRogers work for me anymore (since they think that my account is not linked to a rogers account). It's starting to get fairly aggravating at this point as we're going on two plus months...

I'm a Senior Advisor
Posts: 3,415

Re: Linked Accounts


@alexmorrison wrote:

Basically two and a half months ago, I was forced to change my myRogers login from a username to my email address.

 

When I did that, my rogers account became unlinked from my myRogers account and when I tried to link it back up, it would tell me it was already linked.

 

I've spoken to support multiple times and all they can tell me is it's a known issue and being looked at.

 

None of the online streaming services that require logging in through myRogers work for me anymore (since they think that my account is not linked to a rogers account). It's starting to get fairly aggravating at this point as we're going on two plus months...


Yes, it's certainly a known problem and Rogers has corrected it for other customers after a month or two. Maybe @CommunityHelps can get someone who knows how to do it involved.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
Retired Moderator RogersMay
Retired Moderator
Posts: 171

Re: Linked Accounts

@Akimova @alexmorrison

 

We'd like to help in getting your issue resolved. Addressing the issue you’ve described involves accessing your account. Please send us a private message at @CommunityHelps the moment you get a chance to.

 

Thanks,

RogersMay

I've Been Here Awhile
Posts: 2

Re: Linked Accounts

How do I switch my old account to a new one under the same number/email?

 

Just got rid of an old pay-as-you go plan and went in to switch over to a term, but it stills has my old account in the myrogers app, how do I show my new account in the app?? :/

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Rogers Employee ShakTiburon
Rogers Employee
Posts: 992

Re: Linked Accounts

Did you recently convert it to a term/monthly plan?

It takes up to 1 bill cycle for the migration to complete 'officially' on the billing/myRogers system. (usually less).

That is only if you kept the same number, if you got a different account altogether then this wouldnt be the case.

 

However, your old account number will stay there forever until you unlink it.

 

If on the myRogers app and you are actually signed in, you need to make sure the new account number is linked to the same log in (you can do that from Rogers.com for sure after signing in (under profile), don't know about the app, as I haven't linked one myself).

 

Hope that helps @dHenry1

I've Been Here Awhile
Posts: 2

Re: Linked Accounts

Just found a solution after calling and getting some advice, but thanks for the extra info ShakTib! Smiley Happy

Rogers Employee ShakTiburon
Rogers Employee
Posts: 992

Re: Linked Accounts

Hey no worries @dHenry1

Hope I was helpful!

 

Cheers

I've Been Here Awhile
Posts: 3

Re: Linked Accounts

 Iam having problems linking my account. I put my account number in and it says that this account number belongs to a differnt e-mail address. which is my old e-mail.How do i change that old e-mail address. So i can access my rogers account.

 

Moderator
Moderator
Posts: 727

Re: Linked Accounts

Hi @Vi1,

 

Welcome to Community!

 

Addressing your issue requires us to access your account. Please send us a PM @CommunityHelps next time you're online so we can assist you further.

 

To learn more about our Private Messaging system, you can visit here.

 

Thanks, 

RogersZia

 

I've Been Here Awhile
Posts: 3

Re: Linked Accounts

so u have some info? did u get my PM?
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