Double charged through Rogers App

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I Plan to Stick Around
Posts: 13

Re: Double charged through Rogers App

Yeah see that's why it's better to avoid the app entirely.

For immediate payment, I thought there were only two options:
1) pay in store
2) pay with Rogers app
But apparently you can call Rogers and pay over the phone with your debit card (if it has a Visa logo or perhaps they accept Interac)

So I avoid the app for payments entirely. It's highly unreliable.
I've Been Around
Posts: 1

Re: Double charged through Rogers App

Same thing happened. To me Thursday. APP said something went wrong try again. Later however the payment came out of my account but not reflected
With Rogers. Did you get any feedback on your issue ?
Moderator
Moderator
Posts: 617

Re: Double charged through Rogers App

Hello @Jewel1 & @anniebear74,

 

Welcome to the Rogers Community Forums and congratulations on your first posts! =)

 

I know how frustrated I would be if I was double billed for something so I definitely want to ensure you get this taken care of ASAP. Have you taken a look at Post 9 of this thread? @awade1 was able to find a solution to this issue by contacting the Credit Operations department. The contact information and hours of operation are below.

 

Contact Number: 1-800-268-7815 & Chat-Link: Click Here


Hours of Operation:
Monday to Friday: 7:00 am - midnight ET 
Saturday: 7:30 am - 9 pm ET 
Sunday: 7:30 am - 6 pm ET 

Closed on Holidays
 

Let the Community know how it goes after speaking with them!

 

RogersTony