I have 2 lines on ShareEverything. Only primary one is assigned as a “data manager”. Is there a way to prevent second line from turning data “on”, once it turned off by data manager?
Good evening @Ametist,
Thank you for joining the Rogers Community!
Being able to control the data usage on your account is the main purpose of the Data Manager.
If you want to change Data Managers (or reactivate the data on a specific line), the account holder has the option to do so, from the Overview page, in MyRogers online.
Other lines (who aren't the Data Manager) still see how much data they're using through the MyRogers app, but don't have the same settings and views available to them. All lines will be able to see who the Data Manager is.
Maybe the solution to your problem is as easy as updating your MyRogers password!
Let us know if you need further assistance.
Hope this helps!
You're very welcome! I completely understand your concern.
Your account's Data Manager can pause data access for any user at any time for the rest of the billing cycle.
If a line has their data access paused, they'll get a text message letting them know their Data Manager has limited their access. They can still use all their other services and use data through Wi-Fi.
Only the Data Manager or someone with the MyRogers username and password can restore the access. The usage will be paused until your new billing cycle starts (or sooner if the Data Manager decides to restore access manually). When that happens, the line that had its data connection limited will get a text to let them know their data is back on.
If you think the user of the second line was able to reactivate their paused data, after you've updated your MyRogers password, please reach out to us so we can further investigate.
Good afternoon @Ametist!
If you're still experiencing issues and need further assistance, we can definitely help! Please PM us @CommunityHelps so that we can proceed forward towards a solution with you.
If you're not familiar with our PMing process, you can find instructions here.