Yes, I made change of my wireless plan recently
And it shows that 0 KB is included, 0 KB is remaining, like the following photo:
Unfortunately, your usage information won’t be available if you made a plan change on account in the middle of your billing cycle.
Your usage will be available once your new billing cycle starts.
Hope that helps!
There are little tricks with using your phone to track the usage... how to do this depend on the phone you have -
Android if you line up the data tracking option with your bill cycle - it will track your monthly usage this is one of the benefits to androids.
iphone is a little trickier - you have to go into your settings to Cellular scroll to the bottom hit reset - this will track the usage since reset was hit last.. I do this at the start of each cycle to track.... Comes in handy when the rogers app or site can not do so for me...
Hope this helps you...
My data usage on MyRogers is not displaying correctly.
I just upgraded my plan about a week ago, it I was able to monitor the usage without any problems, but today I see that the usage monitor looks like this:
It says that I have 15 GB, which is correct that is the first section of my flex plan(increasing to 100 GB), but then it says that I have used 8.85 GB, but I have used much more (probably close to 40 GB) and finally , it says that I have 10 GB remaining, but that doesn't add up nor is it properly represented by the graph above.
I am hoping this is a quick fix on Rogers' end or I could have someone tell me how much data I have remaining.
That's odd. Generally the usage counter is not accessible after making changes to your plan, until the bill cycle has passed. Can you confirm if you have passed the bill cycle date?
In regards to the data on your account, feel free to send a PM to @CommunityHelps when you are online so we can assist.
Here it is almost July and another month has passed without any mystery data overages showing up. Thumbs up Rogers! I'm keeping an eye on this and noting any usage over 10 GB in a single day because we don't use more than 3 or 4 on average.
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