09-16-2016 12:23 PM
09-16-2016 01:20 PM
09-16-2016 04:26 PM
On desktop Windows 10, I've tried Chrome and Microsoft Edge.
On Android, I've tried Chrome.
09-17-2016 08:14 AM
I'm also unable to access my Rogers accounts due to the forced forward to the business solutions portal.
09-18-2016 08:10 AM
I am also having the same issue. Got an email saying my invoice is ready and get the problem described here. It seems month after month with rogers i can never download my bill from them. This is a different problem then before, but for the last 3 months i have not been able to download my invoice from them. I would expect better and a quicker turnaround from a large company like rogers to fix issues like this. I explained to them before i can't download my invoice for months, but they have no problem taking my money on time every month.
Very frustrated with Rogers
09-18-2016 12:05 PM
09-19-2016 09:51 AM - edited 09-19-2016 09:53 AM
I am also experiencing a forced redirect to the business portal, which then says I do not have business billing set up:
"You are not currently subscribed to Rogers Business Online Manager. Please call Business Sales and Support at 1-866-727-2141 or click the link below to add this feature. The login information you have entered is not recognized. Please call 1-866-727-2141."
There is no "link below" this text. I actually am a Rogers Business customer, but I've always been able to view my bill on both sites, but now I can't view it anywhere. As this is a business phone I need the bill in order to process expense payments.
Using Windows 7, tried both IE and Chrome.
09-20-2016 10:49 PM
Having the same issues. Are you folks planning on fixing your site? It is a consistant error so figuring this out should be a top priority item!
09-21-2016 03:25 PM
@kadyom, @capsoncc, @emcd7, @User304
We are working to get this resolved. In the meantime, if you have any inquiries regarding your account, we would be more than happy to assist.
Please send us a PM to @CommunityHelps!
RogersRoland
09-21-2016 05:21 PM
Is it possible to get a PDF of our bills in the interim?