unable to access MyRogers - keep getting redirected to business online manager

[RogersRoland]

@AS15, @syedrshah, @Jouds @Hwaiting

What Device / OS / Browser are you using?

RogersRoland

[AS15]

Hi there,

I'm using Windows 7, Internet Explorer 11.

Thank you,
Angela

[Hwaiting]

On desktop Windows 10, I've tried Chrome and Microsoft Edge.

On Android, I've tried Chrome.

[kadyom]

I'm also unable to access my Rogers accounts due to the forced forward to the business solutions portal.

[capsoncc]

I am also having the same issue. Got an email saying my invoice is ready and get the problem described here. It seems month after month with rogers i can never download my bill from them. This is a different problem then before, but for the last 3 months i have not been able to download my invoice from them. I would expect better and a quicker turnaround from a large company like rogers to fix issues like this. I explained to them before i can't download my invoice for months, but they have no problem taking my money on time every month.

Very frustrated with Rogers

[syedrshah]

I am using Windows 7 on my laptop. I have tried IE 11, Firefox and Chrome. I have the redirect issue with all of them. Since this seems to be an ongoing issue for many of us, on many different types of systems and browsers, I am interested to know what Rogers has discovered so far? Simply telling us to download your app isn't a solution to our problems. Even before this redirect thing started, I was unable to download or view my bill. Clearly Rogers has some MAJOR fixing to do. An update from Rogers IT department would be greatly appreciated.

[emcd7]

I am also experiencing a forced redirect to the business portal, which then says I do not have business billing set up:

"You are not currently subscribed to Rogers Business Online Manager. Please call Business Sales and Support at 1-866-727-2141 or click the link below to add this feature. The login information you have entered is not recognized. Please call 1-866-727-2141."

There is no "link below" this text. I actually am a Rogers Business customer, but I've always been able to view my bill on both sites, but now I can't view it anywhere. As this is a business phone I need the bill in order to process expense payments.

Using Windows 7, tried both IE and Chrome.

[User304]

Having the same issues. Are you folks planning on fixing your site? It is a consistant error so figuring this out should be a top priority item!

[RogersRoland]

@kadyom, @capsoncc, @emcd7, @User304

We are working to get this resolved. In the meantime, if you have any inquiries regarding your account, we would be more than happy to assist.

Please send us a PM to @CommunityHelps!

RogersRoland

[Hwaiting]

Is it possible to get a PDF of our bills in the interim?