unable to access MyRogers - keep getting redirected to business online manager

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I'm Here A Lot
Posts: 5

unable to access MyRogers - keep getting redirected to business online manager

When I log into MyRogers it automatically redirects me to the Business Online Manager (after several annoying Apple iphone7 screens.....) . A brief message flashes before the redirect and it says something about "temporarily unavailable". Then it says: 

"You are not currently subscribed to Rogers Business Online Manager.

Please call Business Sales and Support at 1-866-727-2141 or click the link below to add this feature. The login information you have entered is not recognized. Please call 1-866-727-2141."

 

I have NEVER had a business account with Rogers.

I thought maybe it's an issue with Chrome so I tried Firefox. Same thing. I would like to view my data usage and check my bill. What is happening?

 

(incognito mode got me to a brief flash of my account details and then it redirected again to the business online manager message noted above...)

 

 

**Edited Labels**

Retired Moderator RogersRoland
Retired Moderator
Posts: 686

Re: unable to access MyRogers - keep getting redirected to business online manager

Hello @syedrshah,

 

Thank you for your post and welcome the Rogers Community Forums. 

 

I can definitely understand the frustration of not being able to log into your MyRogers account. Have you tried closing the browser and restarting? We have had a few reports about the redirect page however this is the first time it was involved with the Rogers Business Online Manager. Can you also try using the direct MyRogers link once you are directed to the business page? https://www.rogers.com/web/totes/#/signin

 

Anyone else in the Community experiencing similar symptoms?

 

 

RogersRoland

I'm Here A Lot
Posts: 5

Re: unable to access MyRogers - keep getting redirected to business online manager

I have tried 3 different browsers with the same result. There is no MyRogers link on the business page that gets displayed. I took a screen shot of the page:

redirect screen.png

The same url each time is:  http://www.rogers.com/web/iblcFeatures/iblcUnsubscribed

 

This is the first time I have ever encountered this. I was having an issue with not being able to view my bill and that is what I was originally trying to do when I logged into my account earlier today. Now, I can't see any account details at all due to this redirecting issue.

Retired Moderator RogersRoland
Retired Moderator
Posts: 686

Re: unable to access MyRogers - keep getting redirected to business online manager

Hello @syedrshah,

 

I have reported the issue with our programming team and hopefully we can get this sorted out as soon as possible. In the meantime, drop us a PM at @CommunityHelps and we can assist you with your MyRogers inquiries.

 

If anyone in the Community is experiencing similar symptoms, please send us a PM as well.

 

To learn more about our Private Messaging system, you can visit here. 

 

RogersRoland

I Plan to Stick Around
Posts: 75

Re: unable to access MyRogers - keep getting redirected to business online manager

I have the exact same situation with the redirect.  I thought it was just me.

I haven't been able to view my bills also for the last 3 months and the redirect was just the latest weird turn that I noticed a few days ago when attempting to see if things were resolved with viewing online bills.

I have tried the usual solutions also with no success (online chats, trying it out on multiple browsers whether it be in regular or incognito/private modes, through PC or mobile...)

 

I'm Here A Lot
Posts: 5

Re: unable to access MyRogers - keep getting redirected to business online manager

I'm also glad it's not just me but it is pretty frustrating, to say the least. I'm hoping Rogers figures this out soon.

I'm an Advisor
Posts: 764

Re: unable to access MyRogers - keep getting redirected to business online manager

Hello Everyone,

I have seen this periodically as well.  As a workaround, try downloading the MyRogers app from the Play Store (Android) or App Store (Apple) - you will be able to see your bill and manage your services.

I've Been Around
Posts: 1

Re: unable to access MyRogers - keep getting redirected to business online manager

I'm having the same problem right now and I want to change my sim card and it won't let me do anything. Very annoying indeed ! Is there a way I can change it without having to go to a kiosk? 

I'm Here A Lot
Posts: 5

Re: unable to access MyRogers - keep getting redirected to business online manager

I downloaded the app. It allows me into my account but I still cannot view my bill. This is a helpful TEMPORARY fix but it would be nice to be able to access MyRogers from my laptop, as I always have in the past. 

I've Been Here Awhile
Posts: 2

Re: unable to access MyRogers - keep getting redirected to business online manager

Same issue. Cannot view/pay invoices, am being redirected to Business Online Manager.
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