I am also having the same issue for the last 3 months
talked to an agent....
asked me to reset my password....and it works now!!
Can you share with us the steps? The whole problem is that we are forwarded to the Business Site so we can't even get to the options to change a password.
If you stop your browser quickly before the site forwards you, you can psuedo get to your account overview. Is that how you did it?
Or did you change your password through the mobile app?
Changing /resetting passwords didn't work for me 😞
@Hwaiting Reseting your password can be quite an ordeal. I once messed up, getting my password wrong 3 times in a row, and was locked out. Seems it was because I'd changed my password, but my Android tablet kept using the old one. I found on line the only way to fix it was using Live Chat. My problem was that it asked certain questions to be answered which I could not see because my zoom was not set to where I could see them properly. If at all possible, try to get it fixed over the phone.
Same issue here. Stop hiring cheap programmers to build/maintain your website!
Yup same issue here, it's becoming really stupid at this point. You'd think an issue like this that's been around for more than a month would be fixed by now...
So what's the next step here? I'm finding it very hard to believe that my options are turning into just accepting this as the new status quo or leave.
This forwarding problem has been going on for 2 months.
I haven't been able to view my bill for about 4 months.
I've seen users in other threads posting how about how their My Rogers problems have been ongoing for 12+ months. I've been assured 3 times that the issue will be resolved shortly but that's obviously no longer an appropriate response given the time that has passed.
As a customer, I've done 2 live chats. I've gone the DM route as suggested in this thread and provided my details. After no change, I followed up and was advised that it's a known problem and it's affecting others also. That was over 2 weeks ago.
So what's the next step here? Thanks.