Good afternoon @Jasdkaur!
Welcome to our Community!
I personally rely on the app for a lot of things so I understand how important it is to our customers. If you're having ongoing, chronic issues with your login, please let us have a look. PM us @CommunityHelps for further assistance. If you're not familiar with how to PM, please follow this link for instructions: http://communityforums.rogers.com/t5/blogs/blogarticlepage/blog-id/CommunityBlog/article-id/535