can't view bill

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I Plan to Stick Around
Posts: 249

Re: can't view bill

online invoice

 

k several months back i lost the ability to view my account history ? how do i go about getting my history to show again 🙂

Moderator
Moderator
Posts: 732

Re: can't view bill

Hello @hiho,

 

Being able to view the billing history is definitely important, it's quite strange that you've lost the ability to view this information.

 

We have received the PM's you've sent us via the @CommunityHelps inbox and have escalated this matter for you. If anyone else in the community has experienced similar issues feel free to send a PM to the CommunityHelps inbox as well and we can take a closer look.

 

Thanks for your contributions to the community! 🙂

 

Regards,

 

RogersTony 

 

 

I Plan to Stick Around
Posts: 249

Re: can't view bill

kool thanks

Resident Expert
Resident Expert
Posts: 3,028

Re: can't view bill

Just as an FYI, I logged into MyRogers, but there was no link to download bills.  Apparently there is currently an issue that should be resolved in a few hours.  I'll try again later today.



I Plan to Stick Around
Posts: 249

Re: can't view bill

thats not the issue that i am having the issue i am having is  view the billing history allways gives me

 

Payment History
Sorry, you don’t have any history.
 
i dont dl the bill unless i thinkg there is an overcharge and to check when my disconts will be stopping
Resident Expert
Resident Expert
Posts: 3,028

Re: can't view bill

@hiho: I wasn't responding to your month-old post.  I was simply making a statement for "everyone" to be aware of a current issue that should be resolved shortly.

 

I would have mentioned your name or quoted you if I were talking to you.  I could however see my payment history...



I Plan to Stick Around
Posts: 249

Re: can't view bill

srry i just got a pm notice that someone had replaid i didnt pay attion to the dates

Resident Expert
Resident Expert
Posts: 3,028

Re: can't view bill

I just downloaded my bill, so that issue seems to be resolved.

 

@hiho:  I hope you get your history issue resolved. I could see my history just fine (for the past 2 years, back to September 2015).



I've Been Around
Posts: 1

Re: can't view bill

In myRogers account, when I click the "view your bill" button, it shows nothing, it just shows the following screenshot, how can I view or download the bill?Screen Shot 2017-10-04 at 11.31.37.png

 

Resident Expert
Resident Expert
Posts: 3,028

Re: can't view bill

@dngan:  I could get in and view my bill just fine (I usually download it).  Has this been happening long?  Sometimes these issues are temporary for various accounts or regions.  Wait a few hours and try again. Preferably at non-peak times.