Worry-free data management

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I've Been Here Awhile
Posts: 2

Re: Worry-free data management

Setting data limits on Share Everything plan

 

I have just opened a Share Everything plan and am able to track my usage as advertised. However, I am unable to set data limits for each person in the plan. Limits are currently set to 0MB and there is no slider to adjust the limits. Neither the web site or the mobile version show the slider. What am I missing?

I'm a Senior Advisor
Posts: 2,153

Re: Worry-free data management

Something we learned on our plans, that even the support staff and the relations department was not aware of is:

 

Individual talk and text plan with 500 Mb data does not include data management.

 

A single share everything plan you can.

 

Just for people to be aware of. It also states on our account, current data can be 12 hours delayed.

 

The alternative for our situation is to set the limits on our Android phone, and manage from the phone, and monitor data via turning it on or off on the device.  Bit of a pain due to the need to have it on for MMS pictures.

 

You add data top ups or change the plan the old way - call in to change plan, and top up using a text message to the specified number.

 

But thought I would let people know.  Be nice if those of us who use data (yes, my wife finally decided after 10 years to get data, I still haven't), to have the ease of managing data that share everything plans have.

 

Bruce

Moderator
Moderator
Posts: 711

Re: Worry-free data management

Hello @BobR77,

 

Welcome to the Rogers Community Forums! 🙂

 

Being able to manage your Data effectively is important to avoid Data overage charges. Setting limits is definitely a good way to go but it's quite strange that it's not working for you. 

 

Before you can set Data limits you need to ensure you have selected yourself as the Data manager for your account. There can only be one Data manager at any given time so please ensure you have set yourself as the Data manager then try setting the limits/alerts for a particular user.

 

If you have set yourself as the Data Manager and are still unable to setup data limits/alerts for each user it could be a browser compatibility issue. Have you tested any other browsers to see if the same issue occurs? Usually, Google Chrome is a good choice if you are facing browser specific issues.

 

Try out those steps and let us know how it goes!

 

Regards,

 

RogersTony 

I've Been Here Awhile
Posts: 2

Re: Worry-free data management

I have tried it with both numbers as the data manager and it makes no difference. I simply don't see the slider bar to set data limits. It's just not there under either number. I tried logging on with FireFox instead of Safari and from my wife's PC using Explorer and Edge instead of my Mac but I get the same thing in all cases. Also, the MyRogers App does not work on either of our iPhones. With it, as soon as I click on the "Manage Data usage and Alerts" the App just closes without doing anything. Again, I can see what my usage is for each user and the total but there is no way to set the alert levels. There's clearly something wrong here. I have called Rogers support but they have no idea what's wrong. Does this work for everyone else? Weird.

Moderator
Moderator
Posts: 889

Re: Worry-free data management

Hello @BobR77,

 

I apologize for the delay in response.  Data Management is a very helpful feature, I no longer have to fret about going over my data since I share it with a few family members. 

 

 Before allotting data to users you do have to choose a Data Manager, have you already done so? You said you're not able to view any slide bars, what do you see instead of that? 

 

For the app issue, I would recommend you to uninstall and reinstall the app to fix the crashing issue.

 

Here's a few helpful articles to help you set up Data Management:

 

Manage your family's data worry-free

 

Wireless Data Management FAQs

 

Hope this helps. Please let us know if you have any other questions or concerns.

 

 

 

RogersZia

I've Been Around
Posts: 1

Re: Worry-free data management

When is Rogers going to allow Data Managers to set individual data limits? Currently Rogers profits from overages and warnings are not good enough. It shouldn't be hard to implement as Rogers is a technologically advanced company.

Moderator
Moderator
Posts: 319

Re: Worry-free data management

Hello @acbent,

 

Welcome to the Community Forums, and thanks for your post.

 

I can definitely appreciate how important it is to have more control over data access these days.  While we don't have the ability to set hard limits on data usage per se, the functionality is technically there via Data Manager.

 

You can set an alert for usage per line, then pause data access for that line when that limit is reached.  More information can be found on this FAQ page

 

I hope this helps!

 

RogersShaun

I've Been Around
Posts: 1

Re: Worry-free data management

Fyi it appears to be only an alert system
That sends out alerts but doesn't stop data usage from Going over set limits.
Time to get CRTC to put pressure on the suppliers to prevent overages charges.
Presently onus is on user
I've Been Here Awhile
Posts: 3

Re: Worry-free data management

Worry-Free Data For All Rogers Plans

 

Hi,

 

There should be a way to turn data off or even manage your data on all Rogers' plans once you have reached your limit (Shock-Free Data).  I know Rogers has something like this for the Share-Everything Plans. 

Moderator
Moderator
Posts: 1,114

Re: Worry-free data management

Thank you for your feedback @Bostbrn!

 

Welcome to our Community!

 

At this time, Worry-Free Data is only designed for Share Everything plans. Should that change in the future, we would absolutely make a big announcement!

 

Regards,

RogersCorey