Usage Unavailable on the MyRogers App

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
Showing results for 
Search instead for 
Did you mean: 
I've Been Around
Posts: 1

Re: Usage Unavailable on the MyRogers App

it is the same for me, I can not see my data usage... It is not available from the mobile app,  and it is not available from the web site MyRogers. It was available last week (or 2 weeks ago, not sure....). What can I do to manage ma data usage if I cannot see it ?..... 

Posts: 1,831

Re: Usage Unavailable on the MyRogers App

Hello, @michelb999.


Thank you for joining this discussion, and welcome to Rogers Community Forums!


MyRogers app is a great tool to manage the data usage; it's upsetting that the data usage is not available for you. Which product's data usage, are you trying to manage?


I have the Infinite plan, and the data usage is available for me. The issue you are experiencing could be account-specific or product-specific. We can further investigate and submit a ticket for you. Please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog


Thank you for your patience!