09-18-2021 08:27 PM - last edited on 09-19-2021 08:08 AM by RogersTony
I have the ROGERS APP on my phone and it's worked great for the past couple years - now it won't update the usage for my Rocket Hub - I can go on the ROGERS website and get it there no problem but I can't get it using my phone.
And as you know using the HUB we are limited to our usage so we are always checking - so being able to check from Phone and Laptop or tablet is important !!
I had this problem in the past and was told it was because the phone app wasn't accurate or something like that - I find that hard to believe given that you only update it every 12-24hours.
PLEASE FIX THIS ISSUE !!
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09-19-2021 08:36 PM
Welcome to the Community!
You've definitely come to the right place! I realize how important it is to be able to monitor the data usage. In order to best assist you, can you please confirm the following:
Looking forward to hearing from you.
09-22-2021 05:28 PM
Answers to your questions RogersZia:
But when I log onto the ROGERS WEB PAGE I can see I have used 37.21GB over my 5GB plan for usage.
Once again can you please fix this issue - we pay a ton of money and keep a very close EYE on our data usage as to not go over the 100GB that we are allotted in our plan.
Please see attached picture - first one is computer second is phone
09-23-2021 05:22 PM
Thank you for trying those suggestions and providing that detailed explanation!
I understand the need of having this feature work correctly and how very important it is to you.
We can take a closer look into your account to investigate this further.
Please send us a private message at @CommunityHelps. You can find the details about our private messaging in this blog.
Thank you for your patience!