Since the last update, the app won't allow me to log in. The app store feedback told me to reboot device, clear cache, delete and reinstall app and ensure I'm running os10 on my Samsung device.
Had done all of that a handful of times and it still doesn't work. Now on Samsung SE F20 5G with updated os to the latest version 10 os and still cannot log on. Tried beta version, still doesn't work. The sign in button seems disabled. I can run demo version fine but the sign in button takes me nowhere.
Please fix this asap and stop asking customers if they have rebooted their phones.
The infinite runaround is ridiculous and the fact that I was asked to post here instead of being given support through rogers is absurd.
If you're having troubles with logging in after performing the troubleshooting steps you mentioned in your post, there may be an issue with your account or password.
Are you having any difficulties logging into your MyRogers account at the moment?
We'd be happy to take a closer look to see what is going on! Feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.