Unable to Log Into Smart Home App

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Moderator
Moderator
Posts: 1,045

Re: Unable to Log Into Smart Home App

Hello Community

 

A warm welcome to all of our new members/first-time posters, @Benmcd123, @Joe_et_Queenie, @roneelprasad, @JMC469, @Vineethjohn, & @huatong1981. We hope that you will stay awhile. 🙂

 

With regard to the Smart Home Monitoring app issues, I know how frustrating this has been for all of those affected. We have received confirmation that this matter should be resolved as of 4 PM EST on September 27th. If you are still having issues with logging in we'll be happy to address this for you. Please send a private message to @CommunityHelps so we can get started.

 

Not familiar with our private messaging system? No worries, click here.

 

RogersTony

 

 

 

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I've Been Here Awhile
Posts: 3

Re: Unable to Log Into Smart Home App

Smart Home monitoring App cannot sign in. Android Phone, whenever press sign in button, there is no reaction, no error, nothing happen. It works on Iphone.

 

Tried:

uninstall and re-install

clear cache and data

try with cell phone data and wifi

 

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Moderator
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Posts: 2,288

Re: Unable to Log Into Smart Home App

Hey @Pocket,

 

Welcome to the Rogers Community! Thank you so much for your post. We certainly want you to be able to access your Smart Home Monitoring app as soon as possible.

 

To further assist you, we'd need more information so if you could answer the following questions to the best of your ability it would be much appreciated:

 

Was it previously functional and it stopped working after an OS or app version update?

 

Have you tried your credentials with another app such as MyRogers, for example?

 

What type of device were you trying to use the Smart Home Monitoring application on?

 

Looking forward to your reply!

 

RogersMaude

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I've Been Here Awhile
Posts: 3

Re: Unable to Log Into Smart Home App

it was worked before july

no, I don't have myRogers app.

I'm using MI phone base on Android 10

 

There are a lot of comments in the google store that have the same problem.

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Posts: 2,288

Re: Unable to Log Into Smart Home App

Thanks for getting back to me @Pocket! I appreciate the additional information.

 

Next step would be to reboot or powercycle the touchscreen pad completely, and/or do a restart on the software of the touchpad. Then, once everything is back up, try accessing the Smart Home Monitoring app again.

 

Are you able to try it on another device even temporarily? It could be a friend or family member's phone or tablet. We want to be able to pinpoint if the issue is with the app, the device you're using or with your credentials.

 

Thank you very much!

 

RogersMaude

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I've Been Here Awhile
Posts: 3

Re: Unable to Log Into Smart Home App

Thank you for the step by step troubleshooting, as you mentioned, I just realized I should use my backup android phone to try it, and I found out my current phone has Chrome app, and it doesn't appear the credential website. Once I uninstall Chrome, it works now.  🙂

 

Hope my case could help other people if they have the same problem because of the third party web brower on their phone.

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I've Been Around
Posts: 1

Re: Unable to Log Into Smart Home App

Hello,
I haven’t been able to log into my home monitoring app all day. Login info is the same. Not sure if it’s an app issue. I deleted and downloaded app. My phone is updated.
Keep getting this error message:
Error 20003.

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Moderator
Posts: 468

Re: Unable to Log Into Smart Home App

Hey @Zoranm33!

 

Sorry to hear you're having an issue with your Smart Home App! Were you able to get assistance with that from support? If you're still unable to log in, feel free to reach out to us @CommunityHelps at your leisure and we can certainly look into this for you. You can find out more about our PM system here.

 

 

@RogersAndy