It used to work on my Apple XR, but something happened along the way and now it does not. It is unfortunate because I was getting a fair bit of value from the app. I can still work on Ignite WiFi through a browser, but that is not how I prefer to manage my service and devices.
I did call Rogers support, we spent quite a bit of time on it, they even escalated to back-end app development. But the eventual reply I got is that there is something wrong at my end, the app is fine.
1. When I open the app, I first get the Welcome Sign In screen.
2. When I click on Sign In, I then get a "rogers" Wants to Use "rogers.com" to Sign In. This allows the app and website to share information about you". Cancel or Continue.
3. When I click Continue, I am taken to a ignitewifi.rogers.com page, where it states " Control and security, right in your hands. For the best experience on the go, download the Rogers Ignite WiFi mobile app today". (Note: even though I launched this process from my Apple app".
4. If I click on Apple, it takes me to the Apple store (Ignite App) where it gives me the option of opening the app. If I open the app, it brings me back to step 3. Around and around we go in an infinite loop.
I have tried deleting my app, rebooting my iPhone, and reloading the app, and it doesn't fix this problem.
Solved! Solved! Go to Solution.
I am sorry to hear that the Ignite WiFi app isn't working for you... thank you for detailing what you've done thus far.
Have you attempted yet to factory reset the device? If not, that would be my next recommendation.
That's very odd @Iamwrite... I have an iPhone XR as well and I have no issues using the Ignite WiFi app on it. We're not getting any other reports of this app suddenly failing from other users either so I don't suspect it to be a software issue with the app itself. I'm still thinking this is an issue that's isolated to your device.
Did you reinstall from backup right away when you factory reset the device or did you restore it as new? If you restored from backup, you may have also restored the problem that is causing this issue.
What about your operating system? Are you running the most recent version of iOS as well?
I deleted the app before the reset. then downloaded a fresh copy after the reset. I have the latest OS installed.
The app worked at one point.
I notice that after I try to login to the app when it asks me, it quickly rotates through 2-3 web pages before landing on its final.
I have seen another complaint from an XR owner that it doesn't work.
Thank you for your continued patience while we figure out why the Ignite WiFi Hub app quit working on your device. I appreciate you doing the factory reset and clean installing the app.
I have a few more questions for you, hope you don't mind:
I look forward to hearing from you!
...screen shots of what I am seeing.
When you are composing a post here in the forum in a browser, there is usually a camera icon just above where you compose a post. You can attach a screenshot using that. It may take a few minutes after you post for the screenshot to show because the Mods need to approve any attachments.
My apologies for the delayed response. Thank you so much for the screenshots.
After the First Screen, when you tap on Sign In, you should see the screen shown below:
I understand you mentioned that you're not running the pop-up blocker, but it seems like the Sign In screen has been blocked.
Let's check the Block Pop-ups option on your device. Please go to Settings >> Safari >> Block Pop-ups, is it On?
If yes, toggle it Off and try signing in to your Ignite WiFi Hub app.
Please keep us apprised.