07-06-2018 07:29 PM - last edited on 07-07-2018 08:38 AM by RogersZia
I talked with a management rep and its true they are no longer including NHL game center in Roger's share everything plans.
Not only as a customer I think it's a dumb idea as I loved having it and I'm sure many canadians loved it as well as were a big NHL country 🙂 but a business standpoint what is Roger's thinking!?!?! This is a major incentive that people choose rogers over other carriers. Also Roger's as the rights to NHL in Canada as a Roger's customer shouldn't we get rewarded with it free or at least discounted, or is Roger's trying to double dip on customers by getting money for our share everything plan and now NHL subscriptions
For the love of GOD please Roger's go back and think about this and re add the NHL back to share everything plans
07-06-2018 11:03 PM
According to the article you linked to, "Anyone using the Rogers NHL Live subscription is out of luck. Since the NHL season ended on June 7th, Rogers is not renewing this plan for the next season."
It was not only Share Everything plans that had NHL LIve included but also customers with bundled services like ours on a 2-year contract deal - TV, Internet, and Home Phone. That being said, the service was so poor at times that there is no chance we would ever consider paying for this service. There were times it did work well and I was happy to have it - but only because it was included at no cost. The fact that rogers has also taken away the ability to program our PVR remotely also means that when our 2-year deal expires this fall, we will happily be switching to Bell. We have just had it with rogers.
07-07-2018 01:39 AM - edited 07-07-2018 01:42 AM
Thank goodness for mobilesyrup - customers would often never know changes occurred if you looked at the web pages only. Maybe it is on the bill of people who have the options.
One more example of valued added services gone - add it to the Crave alternative (can't remember it now), and other value added services dropped over time. You can still sign up until July 29, but you are getting only 6 months from the sign on date. Spotify is gone too.
This may actually make sense - get out of the business of giving the extra items and just get down to reliable services and fair costs. And how about better announcements of these changes to the customer, both those who are using them, and those who may be thinking of it, only to learn it is going away.
I am not sure Rogers has a clue where it is going anymore. I know they want us all on share anything plans and now really, the only features are that you can share data and phone services, (everybody does too), you have a management tool (most have that too), and you can control data across people and monitor and cap data for a member of the share group - most companies have similiar and those without share, on individual plans, you just get warnings and manage each phone individually, no shared anything.
So, moving to a model of just phone services with phone feature tools, same for TV and Internet and nothing extra anymore.
Means the model of value added is kind of being dropped from the marketing models for Rogers - guess they feel they don't need it to get and keep customers. Time will tell.
You can still get the services, but you have to purchase it from Spotify and NHL Centre Ice - don't know if you will be able to pay for it on your Rogers Bill as you can Navigatr, but that is just a billing option that does have its advantage as you can use your Rogers Master Card if you use it to pay for your Rogers Bill. Don't know if you earn extra Card points for those services, as they are not part of the Rogers service system, although owned partially by them.
Each person will again have to think it through.
07-07-2018 10:51 PM
I know how great the Spotify and NHL Live experiences were with your Share Everything plan, it really was an awesome incentive.
While we try to minimize the number of changes that we make to our services, from time to time we do make changes to our offers. While we no longer offer Rogers NHL LIVE and Spotify Premium with our wireless plans, we will still deliver great value with features such as Roam Like Home, Worry-Free Data Management, Stream Saver, and access to GamePlus in the MyRogers app.
Thank you for taking the time to voice your concerns, the Community is a great place to make your opinions known about any changes to your services.
07-08-2018 05:40 PM
07-08-2018 05:47 PM
08-07-2018 05:24 PM
I've been with Rogers for over 10 years, I've put up with their poor service mostly for the value adds like this. The NHL package was literally the only thing holding me to them, now that it's gone i'll be switching.
08-10-2018 02:40 PM
This is the only reason I've stayed with them as well. As soon the next best promo comes along, I will be moving my services as well.
08-17-2018 10:11 AM
It appears that Texture has been removed as well. I was using it yesterday morning, then last night I was being asked to subscribe to it. I "chatted" with an operator last night and she kept referring me to the Texture website. The Texture website said if I was a Rogers customer to contact Rogers.
Sad to hear about the NHL game centre. That was a major reason for sticking with Rogers. These little perks or incentives were great. The main problem is that we were not notified of this change. Not good customer service, although I have come to expect this from Rogers.
08-19-2018 01:53 PM - last edited on 08-19-2018 02:14 PM by RogersCilio
I'm a 73 YEAR OLD DISABLED PENSIONER who has been using Rogers for about TWENTY YEARS!
During that time, I have put up with a lot! But, today, I finally just told a 'Customer Retention' person that as of the end of August. I was terminating my use of their 'services'.
She agreed to a monthly charge similar to that from last year, but she told me that I could NOT have NHLLive (on the internet) included as part of the package. It has been included in what we pay since Rogers stopped access by Canadians from using the service directly from the NHL website.
Last year, even though it was promised to me in a phone call, then I was subsequently NOT provided with it, I eventually complained enough that a man named Aubrey (supposedly from 'the office of the president') was finally able to get it for me. I shouldn't have had to complain about it in the first place! They promised it to me verbally in the initial agreement.
This time, unless I have a GUARANTEE that I get my hockey on the Internet as part of the package, like other years, I will be cancelling my Rogers at the end of August!
After 20 years of using Rogers, enough is enough!
08-20-2018 04:31 PM
As I said in an earlier post, Rogers has no value added features to offer to us anymore for signing onto their services
A few service features, like Roam Like Home (you can get similiar from any company, although pricing and options may differ), stream saver is unique, but you can manage streaming on your phone and apps. All video media streaming apps have options to set use of streaming to WIFI only, or to a chosen media quality, and the gameplus is available to any Rogers customer on the Rogers App, and just giving access to Rogers owned media and teams. I don't know what advantages it offers, but I don't think this is what people are thinking of when they speak of value added services.
The only remaining value added service at this time of Netflix subscription is for a new customer on Ignite TV or a current customer adding more services and upgrading to Ignite TV, their new IPTV TV, modem and phone and home security model all IP based, but is still new not fully developed. It only went public a month or so ago beyond the soft launch, and is still being debugged as people will see if they search the forums for Ignite TV and it has no discounts, just the raw services.
So we are now in a period where it actually is much easier to compare company and service features with other offerings internally and externally and make a choice.
I am sure there are some who will make the choice to move on with the removal of these various value added services as described above. I took advantage of Shomi, and they did add Superchannel to replace it, but that is gone in September on my account, so that whole value added feature is both dead and the replacement gone with no alternatives being offered. I watched the NHL options a bit, have never had any interest in Spotify or Texture.
I still don't have share anything plans, and never did even when the value add-ons were available. The core service and my price point determines what I buy, but I am sure that the add-ons kept some customers, or brought some to the service.
So now, Rogers appears to be competing, product to product, and depending upon where you live, if you have FTTH in various locations around Ontario and the east, you now have 1.5 GB down and close to 1.0 up, Fibe TV with its options, and there is also phone plans each to be compared on price and features available. In FTTN areas, or DSL, Rogers wins on the Internet side, can offer the Ignite TV and people can do comparison of their desired price and options.
So time will tell how this new process of minimal promotions, no value added services and feature sets standing on their merits and price only will fly.
This seems to be the new Rogers model of moving forward.
Me, I am still on basic cable, low Internet, a home phone, and individual phone plans, no data on one and a price I can afford, so these changes were never available to me anyway, but for each person, feel free to be heard on your point of view, make your choices and find companies and services that best meet your needs.
Now, we just have price, and marketing comparisons to weed through, and when unsure, you can always research the differences available to you and come hear and ask. Lots of people can tell you the pros and cons of various services - most members who have been around for a long time and are knowledgeable can help you weed through the marketing comparisons and hype.
08-21-2018 04:16 PM
Looks like Rogers is offering NHL Live with Ignite bundles now:
For: Customers with select Rogers IgniteTM bundles.1
Customers with a Rogers Ignite 30 or above bundle can enjoy a FREE 12 month subscription to Roger NHL LIVE™.1
Live stream national, in and out-of-market games on your smartphone, laptop or tablet.
Plus, Rogers customers get access to GamePlusTM2 features you won't find anywhere else.
Why not for Share Everything customers that have been getting this (and/or Texture and/or Spotify) for the past couple of years.
08-21-2018 04:19 PM
And by the way, the link for more information doesn't work.
08-24-2018 10:34 AM
I was told via online chat that NHL Game Center was no longer being offered when I was negotiating my expiring Internet + TV bundle, low and behold I received a copy of my renewed offer in the mail yesterday and it clearly said I WAS getting NHL Game Center. FYI I have a Rogers Ignite 500u and Premier TV. Guess we'll see what happens in October when I try to access the games.
09-02-2018 12:44 AM
09-03-2018 02:33 PM
09-03-2018 09:10 PM - last edited on 09-04-2018 08:19 AM by RogersTony
The other thing is that I signed up for Rodgers share everything because of the NHL deal...it’s seems to me they have gone back on the deal ...and at no time was I informed by Rodgers that the NHL package no longer available! Try and and cancel your contract with Rodgers and they send in the army,,,,I’ve been with Rodgers for 10 years and this is how they treat a loyal customer...
09-04-2018 02:33 PM
09-06-2018 10:03 PM
the ONLY reason i stayed with rogers was the included center ice......buh bye
09-07-2018 07:06 AM
Obviously no one in the Rogers front office reads or is aware of this discontent amongst their subscribers. If they were, you would think they would do something. Or maybe they don't care.
I wish the moderators of this "community" would pass these concerns on up the line to someone that can make a policy change. Rogers has to remember that, in this day and age, there is a lot more choice out there for entertainment. If they turn their back on loyal customers, those customers will go elsewhere.
The age of cable TV is coming to an end. I can pretty much stream whatever programming I want, including sports. I do not need cable TV to do this anymore. And if Rogers argues that you will still need an internet connection to access that content, they are correct. But I can find much cheaper, faster, more reliable internet access elsewhere as well.
Rogers, it's about time you listened to your customer base, or you may not have them for much longer. I wonder what Ted would have said.
09-07-2018 06:18 PM