07-06-2018
07:29 PM
- last edited on
07-07-2018
08:38 AM
by
RogersZia
https://mobilesyrup.com/2018/07/05/rogers-unbundling-spotify-nhl-live-mobile-plans/
I talked with a management rep and its true they are no longer including NHL game center in Roger's share everything plans.
Not only as a customer I think it's a dumb idea as I loved having it and I'm sure many canadians loved it as well as were a big NHL country 🙂 but a business standpoint what is Roger's thinking!?!?! This is a major incentive that people choose rogers over other carriers. Also Roger's as the rights to NHL in Canada as a Roger's customer shouldn't we get rewarded with it free or at least discounted, or is Roger's trying to double dip on customers by getting money for our share everything plan and now NHL subscriptions
For the love of GOD please Roger's go back and think about this and re add the NHL back to share everything plans
***Edited Labels***
10-13-2018 09:34 PM
10-14-2018 06:30 PM
10-15-2018
03:12 PM
- last edited on
10-15-2018
03:34 PM
by
RogersCorey
Hi My Name is Reg. I am a Rogers customer. I changed to Rogers because I could get all of the NHL games when we traveled. Now that Rogers has made this silly move to to stop them, I don't think I will be with Rogers much longer.
Reg
@daniel10 wrote:
https://mobilesyrup.com/2018/07/05/rogers-unbundling-spotify-nhl-live-mobile-plans/
I talked with a management rep and its true they are no longer including NHL game center in Roger's share everything plans.
Not only as a customer I think it's a dumb idea as I loved having it and I'm sure many canadians loved it as well as were a big NHL country 🙂 but a business standpoint what is Roger's thinking!?!?! This is a major incentive that people choose rogers over other carriers. Also Roger's as the rights to NHL in Canada as a Roger's customer shouldn't we get rewarded with it free or at least discounted, or is Roger's trying to double dip on customers by getting money for our share everything plan and now NHL subscriptions
For the love of GOD please Roger's go back and think about this and re add the NHL back to share everything plans
***Edited Labels***
10-16-2018 09:26 PM
10-17-2018 11:55 PM
10-18-2018 09:39 PM
No way I'm sticking with Rogers much longer. That's the only reason I've been faithful to a big company that charges high rates.
10-19-2018 08:19 AM
10-19-2018 09:10 AM
Spectacular!
I paid $200+ last year for Game Center Then moved my 5 phones to Rogers and got Game Center for free. BUt couldn't get any money back from Rogers as I paid thru the app store. So I asked if i could get a half years credit for the following year. There answer was NO cause Game Center is always FREE for Share Plan members............
Guess they lied...... Guess me and my 5 phones will go to bell in 14 months and counting!!
Thanks Rogers
10-20-2018 04:49 PM
10-20-2018 08:36 PM
10-20-2018 08:49 PM
Ya this really sucks!!!! I will be moving carriers. The only reason I pay more than I should for data.
10-22-2018 09:36 AM
10-25-2018 10:10 PM - edited 10-25-2018 10:18 PM
Yeah I will definitely be leaving next summer, i won't be sticking around especially now. i love in a good reception area according to the map. I live in grande prairie, AB which should have great LTE and everything coverage however lately i cant even talk to my dam wife on the phone without it breaking up all the time like i have no service. It is constantly getting worse and worse all the time in my town, having issues with internet and calling constantly. Calls dropping that shouldn't and support hasn't been much help and now that I no longer have NHL there is honestly no reason to stick around anymore and with all the horrible service i just can't anymore so one last year to fix all these issues and thats all.
10-28-2018 08:16 PM
The fact that Rogers hasn't even made the slightest effort to explain their choice or try some sort of customer retention shows how little they value their customers.
11-12-2018 11:04 PM
Very disappointing decision from Rogers. Who wouldn't be disappointed. They tell you your NHL Gamecenter is included with you plan for 5 yrs and then suddenly its gone. I guess its the new offer you less for more philosophy. As far as customer retention goes, poorly handled. This is why the CRTC should allow for more competition in the Canadian market concerning cable and cell phone companies. I will be considering other options.
12-14-2018 08:40 PM
I'll add my 2 cents as well as being another lost customer for Roger's, my contract is up in April and I will be gone shortly after that unless they reduce my bill big time. Contract I signed in April 2017 for 2 years was to include Center Ice for that 2 year span and as of today it no longer works, I feel ripped off, paying a premium price and losing this perk. I have been a Rogers wireless customer for over 20 years, I have had enough!
12-26-2018 03:12 PM
12-26-2018 03:43 PM
12-29-2018 02:32 AM
12-29-2018 03:08 AM
Maybe they will begin to catch on, maybe not - the comparison of the advantages on Share plans of Roam like home, manage your data, and streaming management of digital video are nice things to have, but let's do an honest comparison here.
Share plans with roam like home features are available from all the major providers and similiar prices and similiar feature sets - some even give you the choice of a limited data amount per day rather than your home data usage so you are free to use data without impacting your home amount - would have to weigh the balance of add-ons verus the other feature sets, but every company has the same thing - maybe one has more than the other for destination, but it certainly is not unique and does make up for the loss of all the added on features that have disappeared like Shomi, Texture, NHL, Spotify, etc.
Now data management that one I will say is better than the others, but all others give you tips on how best to use their data management tools for monitoring, setting tools on the devices to guide user usage, discuss with users repsponsible use, provide access to the monitoring tools, and how to set things like data restriction on how cell data versus WIFI is used for updating apps, and background use, as well as turning data of when not in use and turn it when needed and monitor usage, etc.
The Rogers approach actually takes what I describe as an authoritarian and lack of trust strategy to your shared users.
My approach was also to set boundaries and consequenses. When it came to money, it was one strick, you are out and we set up a repayment schedule. Two strikes, and we begin removing the abused services for a short term with controlled useage and supervision to ensure they understand. My child once slipped over due to a connection with a new friend and went over text - I discussed it with her, understood how it happened, she knew to check her usage, and had slipped from habit, so we discussed a payment schedule ( As I mention below, I monitor useage of myself and others occassionaly, as we are all human, so I cut the payback in half - I forgot to do my part of the job - we both slipped up - I also included some supervision on the use of the tools available - this goes back to days of limited text message packages).
So for those who want to supervise their other users closely, the data management features are good for that group, for those who trust our users and educate them on over use through teaching and consequences, I have no need for them. I don't need controls - I peak at their useage when I check mine and I discuss with them if their habits have changed and are approaching the limits. I missed the one above so it was as much my responsibility as mentioned before.
As for streaming - the reduced streaming feature acknlowedges that it doesn't control for all applications, so how we do it (we are down to one account with data - a small amount - and we have always tended to watch via WIFI only, not celllular data. We can wait - so we set most to WIFI only, and things like WIFI we set it to lowest standard as sometimes a YouTube link shows up on a Facebook.
So we use the more reliable built in features to deal with that feature, and it is a feature that is common to ATT in states, and Rogers, but none others I could find, so it appears they are the only company who feel it is a "selling feature".
So, in my humble opinion, I don't see any advantage to having Rogers, in general over any other company - you are all just cell phone companies with different features and we as a customer must learn which ones we want and what we want to pay - there certainly is very little value added going on with Rogers anymore - getting a costed feature for free as an incentive to join in, or accossaionally in discussion with a rep to reflect your long term loyalty.
I can see why so may people hwo lost these services off their plans when they went Rogers only because of the add-ons, probably hoping that maybe they would continued at some discounted rate over time to make it more marketable.
But since Rogers is still getting customers, and making profits, I guess their short term decision is that it is not impacting their bottom line and retention, so other than those of us who are unhappy with this continual less service for more money and the ongoing claim that they have to increase our costs in order to support the improvements to the future customer demands and service usage patterns, continual unpredictable software like the Apple watch issue, decisions not to support unbranded unlocked phones on various feature sets, and the ongoing phrases of we change our channel listings to better reflect the viewer patterns - all this looks like improve our bottom line, I see little improve my service.
I never have gone with a share anything plan, so never mattered to me, but I did lose the Shomi, which they replaced with mediocre Super channel mix after lots of complaints from customers, and I believe CRTC complaints too through CCTC, I have lost access to the NHL services in the tv packages, BCB discounts have disappeared to name a few - I can see why some people are moving on - it is those add-ons that made it interesting for some to stay and not look elsewhere - now only question is it eonough to impact the bottom line and increase churn to other companies.
Bruce
01-10-2019 09:50 PM