Only reason I kept Rogers as a provider other than that you are the same except with extra billing
I just cancelled my service because of this. Shame on your Rogers, I didn't even know this happened until the season started and I couldn't watch the games. Currently, Fido has 6 gigs of data for 60$ if you bring your own phone. I'll happily eat the early cancellation fees to get away from Rogers. The only incentive I had to stay the last few years was Gamecenter live for free, the service is not worth paying for as the stream was choppy at the best of times even with 300MBPS up and down.
While I very much appreciated having Shomi(which was better than Netflix for me) and the NHL network - both of these services have stopped without even communicating it to the customer.
Rogers has been the only provider I’ve had(started in 1998) but it will change now. Not having these services is bad enough, not knowing I wouldn’t have these services is unacceptable.
WOW! I just found out that I don’t have access to streaming NHL games anymore as part of my monthly wireless charges. I find this to be a blatant attempt to gain more money from customers without reducing their bills for services they are losing. No one asked for this stream saver stuff, people signed on because of this amazing ability to stream NHL games at home via the NHL app, choose different view etc. Thankfully I did not sign on to a wireless contract, I am seriously considering another wireless provider because of Rogers choice to eliminate a service that was included in my monthly charges. How come my monthly charges have not been reduced? I agreed to pay a certain amount on money per month for my wireless phone services that included NHL, what is that service worth? It really should automatically be a reduction in my bill if I am losing any services that was included when I signed on. Sure, the fine print says Rogers can change anything they want when they want, it doesn’t mean that it’s a good choice for customer service. In fact, it brings back the thoughts of Rogers still up to no good by screwing customers out of things they paid for and then taking them away for raising the costs. Even if I want to buy my own phone and change it on my current wireless account I am told I have to sign up to a new package, for the exact same service I get now I will have to pay an extra $20 per month on top of the $100 I’m already paying, and this while losing the main reason I signed on with Rogers in the first place. I’m a 20 year customer and Rogers is about to lose this long time customer because of this poorly thought out decision. I sincerely hope those at Rogers reconsiders this NHL decision. As more people become aware of this now that the NHL season is gearing up Rogers customers are going to be leaving in droves. I will find another way to watch my NHL games, but I am not going to be scammed into signing on to the Rogers NHL for $30 a month or several hundred for the year. It’s just not worth it unless you watch multiple hockey games every day which is the minority. Good bye Rogers. Thanks for disappointing your hockey fan customers. You already ruined Hockey Night in Canada which I just can’t watch anymore, just the games now. BTW, I already cancelled my tv services and went with a competitor because of similar decisions like this taking away the NHL game viewing inclusion in the plan I bought, which I am still paying the SAME PRICE FOR LESS!!!! Just absolutely horrible customer service on this one, horrible and solidifies the bad view the public has with Rogers constantly doing these kinds of things to their customer, new and old. 20 years and I’ve never been so upset at having a service taken away from me, without being notified by mail or on my bill. And no reduction in my bill for losing that service.. What a scam. I intend to make a complaint to the better business bureau on this and suggest everyone who is still paying the same they were when they had the NHL service since having it taken away from them. Pure greed by Rogers.
I’d also like to add, your implying that it was a “great incentive” is incorrect. It was a service that was included in my monthly wireless charges. Not some nice gift you guys were giving me, it was part of the price I paid monthly. So I expect a discount or get my NHL back. And I will be calling into customer service to get that discount or NHL back or I’ll just go to another provider that won’t do this to their most loyal customers. Thank you.
I know how great the Spotify and NHL Live experiences were with your Share Everything plan, it really was an awesome incentive.
While we try to minimize the number of changes that we make to our services, from time to time we do make changes to our offers. While we no longer offer Rogers NHL LIVE and Spotify Premium with our wireless plans, we will still deliver great value with features such as Roam Like Home, Worry-Free Data Management, Stream Saver, and access to GamePlus in the MyRogers app.
Thank you for taking the time to voice your concerns, the Community is a great place to make your opinions known about any changes to your services.
It is embarrassing to still be a Rogers customer! I will remedy that as soon as the early cancellation fees become affordable. I let it go when they cancelled Shomi without discounting my monthly charges but now I realize how gullible I was - they showed me how they like to treat their customers but I assumed it wouldn't be repeated. Now they cancel Spotify and NHL Gamecentre without dropping their prices! The end of my contract cannot come soon enough!
My plan ends in December, I will be switching to Eastlink, they have a much cheaper plan with more data than Rogers, I stayed with Rogers last time because of NHL Gamecentre live, no point in staying now. I spoke to customer service and they wont do anything about it. See ya Rogers. But you have nothing good to offer now.