Problems with Roger's new bill format

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Resident Expert
Resident Expert
Posts: 13,883

Re: Problems with Roger's new bill format

Yeah, probably needs to be approved.

I am wondering, if i have not fully been switched over to the 100% new.. as no where on the billing page, can i find anything that says save/print this bill.

Mine still says "Download Bill (pdf)"

 

Though really i dont see how that in the end, would effect the CONTENT.. its not like it LIVE adds that in there.. its sort of pre done and then attached..



Moderator
Moderator
Posts: 1,487

Re: Problems with Roger's new bill format

@Gdkitty, FYI -  By the looks and date of  the bill, you are looking at the old format. The new bill is as of June 1st.

 

Thanks,

RogersMoin

Resident Expert
Resident Expert
Posts: 13,883

Re: Problems with Roger's new bill format

Ah, thats my last bill.. havent reached my next billing cycle yet.

 

So might be different for me then next bill?

HOPEFULLY not too big of an issue then.. Smiley Sad



I'm a Trusted Contributor
Posts: 519

Re: Problems with Roger's new bill format


@Lurker wrote:

 

The CRTC made it illegal to charge for a paper bill.  Rogers changed their policy accordingly.

 

Receiving a paper bill in the mail is now free again.  Keep a mailman in business.


Why? They are discontinuing home delivery! LOL!

Resident Expert
Resident Expert
Posts: 13,883

Re: Problems with Roger's new bill format

Well there will still be SOME.. delivering to the street boxes Smiley Tongue



I Plan to Stick Around
Posts: 80

Re: Problems with Roger's new bill format

@RogersMaude,

 

wondering if you've been able to clarify. (I apologize; but I'm a little confused about you posted the workaround.)

 

Is the call detail being removed from the online bill pdf? or is this just a temporary situation that is being fixed.

 

thanks,


PHT

Moderator
Moderator
Posts: 1,989

Re: Problems with Roger's new bill format

Good evening @hopetindall,

 

Sorry for the late reply - Smiley Embarassed

 

From the information I was able to gather, it seems like a permanent change.

The call logs have been removed from the Online Bill PDF.

 

Unfortunately, for now, to download the details of your phone calls and print them for your personal records, you will have to follow the steps indicated above.

 

We appreciate your feedback!

 

RogersMaude

 

I Plan to Stick Around
Posts: 80

Re: Problems with Roger's new bill format

thanks @RogersMaude

 

That's certainly dissapointing.

 

I'm assuming then to receive the complete bill, I would have to receive by mail? - is that correct?

 

This can be done without charge?

 

thanks,

PHT

 

Moderator
Moderator
Posts: 1,989

Re: Problems with Roger's new bill format

Hello again @hopetindall,

 

As you indicated above, you currently have "full online detailed billing".

 

We can definitely put you on paper billing, free of charge, but you would not necessarely receive the details of all the calls placed and received.

 

On the partial detailed bill, that would be mailed to you, you would only get the details of the calls that generated charges (for example : overages, long distances etc.).

 

RogersMaude

I Plan to Stick Around
Posts: 80

Re: Problems with Roger's new bill format

thank you @RogersMaude for the quick reply.


So - are you saying I would have to pay an additional fee to continue to continue to receive the same complete bill that I receive today with my call detail on it?

 


PHT