Problems with Roger's new bill format

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Moderator
Moderator
Posts: 1,983

Re: Problems with Roger's new bill format

Hello again @hopetindall,

 

We understand the inconveniences of this situation.

 

We will be getting in touch with you through PM as soon as possible.

 

Look out for the message in your inbox! Smiley Wink

 

RogersMaude

I Plan to Stick Around
Posts: 80

Re: Problems with Roger's new bill format

thanks @RogersMaude .  The inconvenience is only minor. ;-)   I'm very confident you'll fix this some how.  Thank you for reaching out.

 

I Plan to Stick Around
Posts: 9

Re: Problems with Roger's new bill format

where do you even download the pdf i cant find it anywhere on this new layout

I Plan to Stick Around
Posts: 9

Re: Problems with Roger's new bill format

i only have the option to download bills issued before may 31st  not my most current bill that i got an email that it was ready today

I Plan to Stick Around
Posts: 80

Re: Problems with Roger's new bill format

Hi @drwnhl1

 

To download the pdf; I click on the link marked by the arrow.

 

Screenshot 2015-06-08 19.03.55.png

I Plan to Stick Around
Posts: 9

Re: Problems with Roger's new bill format

i def dont see that arrow on my billing and payment page, am i looking in the right place

 

I Plan to Stick Around
Posts: 80

Re: Problems with Roger's new bill format

Hi @drwnhl1 I added the arrow to the screen capture to point out to you where I click to download the pdf.  ;-)

I Plan to Stick Around
Posts: 9

Re: Problems with Roger's new bill format

ok i feel not to smart now, but im still not seeing it Smiley Sad

I Plan to Stick Around
Posts: 9

Re: Problems with Roger's new bill format

am i even on the right page?
I Plan to Stick Around
Posts: 80

Re: Problems with Roger's new bill format

Hi @drwnhl1

 

(1) I click on MyROGERS at the top of the Roger's Web site:

(2) I login using my user ID and password

(3) (It prompts me to choose an account; since I have a couple of PAYGO lines as well as a postpaid Account - you may not see this)

(4) I click 'Billing & Payment' at the top row of the MyROGERS page (Account Overview/Billing & Payment/Services/Profile)

(5) I then click 'View Bill' at the right have sigde of the Billing & Payment screen (right under the Account Balance)

(6) Then I see the online bill page that includes the 'download pdf' link.

 

I think my observation may be that things are more cluttered and harder to navigate than they used to be. On the other hand; maybe will get used to it.

 

thanks,

PHT