01-24-2016
01:33 AM
- last edited on
01-24-2016
08:09 AM
by
RogersGabrielle
HELLO
I PAID MY JANUARY BILL THROUGH MY ONLINE BANK ACCOUNT TO AN OLD ROGERS ACCOUNT--THAT ACCOUNT HAS NOW BEEN DELETED---how can i get that payment into this account-?
Solved! Solved! Go to Solution.
01-31-2014
10:19 AM
- last edited on
11-07-2016
04:40 PM
by
RogersMaude
I don't see my Jan stmt online.
01-31-2014
10:21 AM
- last edited on
11-07-2016
04:41 PM
by
RogersMaude
Hello nparam01
When does your billing end / start each month? Depending on that, it could take a few days for them to calculate everything and make the bill
01-31-2014
01:03 PM
- last edited on
11-07-2016
04:41 PM
by
RogersMaude
01-31-2014
01:13 PM
- last edited on
11-07-2016
04:42 PM
by
RogersMaude
hey nparam01 - I would recommend you to sign up for preauthorized payments, this made my life a lot easier
01-31-2014
03:50 PM
- last edited on
11-07-2016
04:43 PM
by
RogersMaude
Hello Smartwine
I wouldn't suggest that unless you like getting ripped off. If you do that. Rogers can charge you anything on the bill and pull it out. Then you have to fight for it to get it back VS you getting a normal bill and having a few weeks to pay it.
01-24-2016 03:01 AM - edited 01-24-2016 03:03 AM
Hey @wallypwd
Welcome to the Community Forums. We are here to help you and assist with any inquries needed.
I'll mention @CommunityHelps so they can help you with your request privately.
Or alternatively you can call customer service and do account to account transfer, as long as you are the account holder for both accounts.
Are you sure the account is deleted or just consolidated?
Also for future reference, those are very sensitive information you are posting, as this is a public forum...
If you can, on your original post, press the GEAR button and click "Edit" and remove your Account Number & Transaction ID (Those should be kept private).
01-24-2016 10:46 AM
Good Morning @wallypwd,
Is the account that you made the payment to under your name or someone else's name?
Please send us a private message to @CommunityHelps the next time you are online and we can assist you in transferring the payment over to your active account.
01-24-2016 12:32 PM
HI I'M WALTER --IT WAS DONE THROUGH MY BANK
01-24-2016 12:50 PM