NHL gamecentre "Media error: video not available"

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I've Been Here Awhile
Posts: 3

Re: NHL gamecentre "Media error: video not available"

Thanks for the reply Tony. This has been going on since the beginning of the season as I haven’t been able to watch a game yet. I’m able to stream a game using my phone as mentioned, but not on the PS4. I will be trying again tonight and will update my findings in this thread
Moderator
Moderator
Posts: 1,070

Re: NHL gamecentre "Media error: video not available"

Good morning @Irish77!

 

Please check and make sure that your PS4 is running the most recent system software version 6.02 as well.

 

Thank you!

 

Regards,

RogersCorey

I've Been Here Awhile
Posts: 3

Re: NHL gamecentre "Media error: video not available"

Everything worked fine last night. I was finally able to watch a game! I am running the 6.02 software as well. Not sure what the issue was but it fixed itself for now
Moderator
Moderator
Posts: 1,070

Re: NHL gamecentre "Media error: video not available"

Awesome @Irish77!

 

Glad to hear it's fixed. 

 

If you re-encounter any issues, please PM us @CommunityHelps for further assistance. If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey

I've Been Here Awhile
Posts: 3

Re: NHL gamecentre "Media error: video not available"

I can view leaf games from Ottawa on my tablet. But when I try to cast I get a media error (NHL-AWAY_TEAM_BLACKOUT) error.

 

when I called support they couldn’t help me.  Said it wasn’t their issue.  Not helpful at all.

I've Been Here Awhile
Posts: 3

Re: NHL gamecentre "Media error: video not available"

Samir from Rogers NHL Live chat support team in Toronto was able to fix my issue. Apparently there was a "back end" fix that was needed.

Thanks to Samir!
I've Been Here Awhile
Posts: 3

Re: NHL gamecentre "Media error: video not available"

Whenever I try and access a video off my Samsung S10+ I always get Game not available error code 1000? It was the same on my Samsung S8? How can I fix this?

 

 

Moderator
Moderator
Posts: 224

Re: NHL gamecentre "Media error: video not available"

Hey @Spanky101!

 

Welcome to the community!

 

If my memory serves correct this particular error may be related to account level entitlement. That's something verifiable though during the season. Can you confirm for me when the last time you were able to watch a game using the app? 

 

Thanks!

 

@RogersAndy

I've Been Here Awhile
Posts: 3

Re: NHL gamecentre "Media error: video not available"

There is no solution in any of these messages that fixes my problem? What was the point of moving it here then?
I've Been Here Awhile
Posts: 3

Re: NHL gamecentre "Media error: video not available"

I can watch games. My issue comes up when I am using the nhl.com app. I can not watch any video content?