NHL gamecentre "Media error: video not available"

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I've Been Around
Posts: 1

NHL gamecentre "Media error: video not available"

Trying to use gamecenter on my PC, this occurs with both Microsoft edge and chrome browser. I get the error message "media error: video not available" after logging in and trying to select any game to play. Usually once it happens, I cant use gamecentre until a random amount of time has passed (much longer than a few minutes) and then it works normally again.

What is this mysterious error about??

 

 

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Moderator
Moderator
Posts: 2,018

Re: NHL gamecentre "Media error: video not available"

Good evening @Bwastalos,

 

Welcome to the Rogers Community! Smiley Wink

I know how frustrating it can be when you get error messages. 

Thanks for posting your issue, we want to help you reaching a resolution.

 

In order for us to further assist you, we'd need more information:

  • When did the issue start or when did you first notice that error message?
  • What type of troubleshooting have you gone through so far?
  • Could you try and access Rogers NHL LIVE on another platform (to make sure the issue is not with your PC )?

Rogers NHL LIVE is currently available on multiple platforms including:

  • Select Android and iOS smartphones and tablets
  • Select PC and Mac desktops
  • Xbox One
  • PlayStation 4
  • Roku
  • Apple TV (3rd gen and later)
  • Google Chromecast

Let us know!

 

RogersMaude

I've Been Here Awhile
Posts: 2

Re: NHL gamecentre "Media error: video not available"

I'm having a similar issue - it works on my phone but when I try and watch games on my PC or PS4, I'm unable to.

I've Been Around
Posts: 1

Re: NHL gamecentre "Media error: video not available"

Media error when casting to TV

 

Trying to cast a game to my TV via chromecast. I can access game on my mobile phone but get a Media error when trying to cast to TV.

I've Been Here Awhile
Posts: 2

Re: NHL gamecentre "Media error: video not available"

Same here. Cannot watch any game when trying to cast but can on my tablet

Retired Moderator RogersAli
Retired Moderator
Posts: 40

Re: NHL gamecentre "Media error: video not available"

Hey @Merman

 

Welcome to the Community Smiley Happy

 

Getting error messages are never fun especially when it comes to hockey. 

Please provide us with the following information so we can further investigate and get this sorted out for you. 

 

- Have you uninstalled the NHL APP on your PS4 and then reinstalled it? 
- Have you tried using different browsers? 
- What is the make and model of your PC? 

 

Hope to hear from you soon. 

 

Thanks

 

RogersAli

I've Been Here Awhile
Posts: 2

Re: NHL gamecentre "Media error: video not available"

 


@RogersAli wrote:

Hey @Merman

 

Welcome to the Community Smiley Happy

 

Getting error messages are never fun especially when it comes to hockey. 

Please provide us with the following information so we can further investigate and get this sorted out for you. 

 

- Have you uninstalled the NHL APP on your PS4 and then reinstalled it? 
- Have you tried using different browsers? 
- What is the make and model of your PC? 

 

Hope to hear from you soon. 

 

Thanks

 

RogersAli


-Yes, still doesn't work (doesn't seem to recognize my account has a subscription)

-Yes, chrome, firefox and IE don't work

-iBuypower gaming custom (windows 8.1)

Moderator
Moderator
Posts: 1,512

Re: NHL gamecentre "Media error: video not available"

Hello, Community.

 

Thank you all for your patience. The issue could be related to Rogers NHL LIVE login; please try going through the registration process. If the issue persists; please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.

 

Cheers,

RogersMoin

I've Been Here Awhile
Posts: 3

Re: NHL gamecentre "Media error: video not available"

I’m not able to stream games at all using the NHL app my PS4. All I get is the spinning circle on the loading screen, or it just freezes up completely. I can stream games without issue using the NHL app on my iPhone X
Moderator
Moderator
Posts: 665

Re: NHL gamecentre "Media error: video not available"

Hello @Irish77,

 

Welcome to the Rogers Community Forums!

 

I can understand how much of a better experience it is watching the game on a bigger screen rather than a smaller phone screen. Please provide us with the answers to the questions below so we can investigate this further.

  • Have you been noticing this issue since the start of this season or has it been working up until now?
  • Can you try uninstalling and then reinstalling the NHL App on your PS4?
  • Do you have streaming issues with any other Apps on the PS4?

We look forward to your response.

 

RogersTony