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NHL gamecentre "Media error: video not available"

Bwastalos
I've Been Around

Trying to use gamecenter on my PC, this occurs with both Microsoft edge and chrome browser. I get the error message "media error: video not available" after logging in and trying to select any game to play. Usually once it happens, I cant use gamecentre until a random amount of time has passed (much longer than a few minutes) and then it works normally again.

What is this mysterious error about??

 

 

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21 REPLIES 21

Re: NHL gamecentre "Media error: video not available"

RogersMaude
Moderator
Moderator

Good evening @Bwastalos,

 

Welcome to the Rogers Community! Smiley Wink

I know how frustrating it can be when you get error messages. 

Thanks for posting your issue, we want to help you reaching a resolution.

 

In order for us to further assist you, we'd need more information:

  • When did the issue start or when did you first notice that error message?
  • What type of troubleshooting have you gone through so far?
  • Could you try and access Rogers NHL LIVE on another platform (to make sure the issue is not with your PC )?

Rogers NHL LIVE is currently available on multiple platforms including:

  • Select Android and iOS smartphones and tablets
  • Select PC and Mac desktops
  • Xbox One
  • PlayStation 4
  • Roku
  • Apple TV (3rd gen and later)
  • Google Chromecast

Let us know!

 

RogersMaude

Re: NHL gamecentre "Media error: video not available"

Merman
I've Been Here Awhile

I'm having a similar issue - it works on my phone but when I try and watch games on my PC or PS4, I'm unable to.

Re: NHL gamecentre "Media error: video not available"

Media error when casting to TV

 

Trying to cast a game to my TV via chromecast. I can access game on my mobile phone but get a Media error when trying to cast to TV.

Re: NHL gamecentre "Media error: video not available"

Wannawatch
I've Been Here Awhile

Same here. Cannot watch any game when trying to cast but can on my tablet

Re: NHL gamecentre "Media error: video not available"

RogersAli
Retired Moderator
Retired Moderator

Hey @Merman

 

Welcome to the Community 🙂

 

Getting error messages are never fun especially when it comes to hockey. 

Please provide us with the following information so we can further investigate and get this sorted out for you. 

 

- Have you uninstalled the NHL APP on your PS4 and then reinstalled it? 
- Have you tried using different browsers? 
- What is the make and model of your PC? 

 

Hope to hear from you soon. 

 

Thanks

 

RogersAli

Re: NHL gamecentre "Media error: video not available"

Merman
I've Been Here Awhile

 


@RogersAli wrote:

Hey @Merman

 

Welcome to the Community 🙂

 

Getting error messages are never fun especially when it comes to hockey. 

Please provide us with the following information so we can further investigate and get this sorted out for you. 

 

- Have you uninstalled the NHL APP on your PS4 and then reinstalled it? 
- Have you tried using different browsers? 
- What is the make and model of your PC? 

 

Hope to hear from you soon. 

 

Thanks

 

RogersAli


-Yes, still doesn't work (doesn't seem to recognize my account has a subscription)

-Yes, chrome, firefox and IE don't work

-iBuypower gaming custom (windows 8.1)

Re: NHL gamecentre "Media error: video not available"

RogersMoin
Moderator
Moderator

Hello, Community.

 

Thank you all for your patience. The issue could be related to Rogers NHL LIVE login; please try going through the registration process. If the issue persists; please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.

 

Cheers,

RogersMoin

Re: NHL gamecentre "Media error: video not available"

Irish77
I've Been Here Awhile
I’m not able to stream games at all using the NHL app my PS4. All I get is the spinning circle on the loading screen, or it just freezes up completely. I can stream games without issue using the NHL app on my iPhone X

Re: NHL gamecentre "Media error: video not available"

Hello @Irish77,

 

Welcome to the Rogers Community Forums!

 

I can understand how much of a better experience it is watching the game on a bigger screen rather than a smaller phone screen. Please provide us with the answers to the questions below so we can investigate this further.

  • Have you been noticing this issue since the start of this season or has it been working up until now?
  • Can you try uninstalling and then reinstalling the NHL App on your PS4?
  • Do you have streaming issues with any other Apps on the PS4?

We look forward to your response.

 

RogersTony

Re: NHL gamecentre "Media error: video not available"

Irish77
I've Been Here Awhile
Thanks for the reply Tony. This has been going on since the beginning of the season as I haven’t been able to watch a game yet. I’m able to stream a game using my phone as mentioned, but not on the PS4. I will be trying again tonight and will update my findings in this thread

Re: NHL gamecentre "Media error: video not available"

Good morning @Irish77!

 

Please check and make sure that your PS4 is running the most recent system software version 6.02 as well.

 

Thank you!

 

Regards,

RogersCorey

Re: NHL gamecentre "Media error: video not available"

Irish77
I've Been Here Awhile
Everything worked fine last night. I was finally able to watch a game! I am running the 6.02 software as well. Not sure what the issue was but it fixed itself for now

Re: NHL gamecentre "Media error: video not available"

Awesome @Irish77!

 

Glad to hear it's fixed. 

 

If you re-encounter any issues, please PM us @CommunityHelps for further assistance. If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey

Re: NHL gamecentre "Media error: video not available"

mmototsune
I've Been Here Awhile

I can view leaf games from Ottawa on my tablet. But when I try to cast I get a media error (NHL-AWAY_TEAM_BLACKOUT) error.

 

when I called support they couldn’t help me.  Said it wasn’t their issue.  Not helpful at all.

Re: NHL gamecentre "Media error: video not available"

mmototsune
I've Been Here Awhile
Samir from Rogers NHL Live chat support team in Toronto was able to fix my issue. Apparently there was a "back end" fix that was needed.

Thanks to Samir!

Re: NHL gamecentre "Media error: video not available"

Spanky101
I've Been Here Awhile

Whenever I try and access a video off my Samsung S10+ I always get Game not available error code 1000? It was the same on my Samsung S8? How can I fix this?

 

 

Re: NHL gamecentre "Media error: video not available"

Hey @Spanky101!

 

Welcome to the community!

 

If my memory serves correct this particular error may be related to account level entitlement. That's something verifiable though during the season. Can you confirm for me when the last time you were able to watch a game using the app? 

 

Thanks!

 

@RogersAndy

Re: NHL gamecentre "Media error: video not available"

Spanky101
I've Been Here Awhile
There is no solution in any of these messages that fixes my problem? What was the point of moving it here then?

Re: NHL gamecentre "Media error: video not available"

Spanky101
I've Been Here Awhile
I can watch games. My issue comes up when I am using the nhl.com app. I can not watch any video content?

Re: NHL gamecentre "Media error: video not available"

@Spanky101!

 

Though I can appreciate your frustration, this particular issue may not have a simple answer to it. We'll do our best to assist :).

Can you provide me with an example and a screenshot of what it is you're seeing? In addition can you confirm when was the last time watching video content worked if at all?

 

It's possible that a ticket may need to be escalated for your issue once validated. Have you spoken with wireless technical support regarding this yet?

 

 

@RogersAndy

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