NHL Gamecenter desktop browser UI issues

[Scorpio2017]

Hi
I don’t use a tablet. The issue is occurring on my laptop and desktop. Constant lagging and freezing. However I forgot to mention that audio is fine. I can hear when my team scores but never actually see it. The video goes sporadically but never for more than about ten seconds at a stretch. I know you can’t control the commercials but they stream just fine. I just wish the game would stream like the commercials.

[micredable]

Has anything been done to address the issues mentioned earlier?

I would love to subscribe again, but I refuse to when such glaring issues go unfixed.

[RogersCorey]

Hey @Scorpio2017!

Streaming issues such as that would be a real bummer... please accept my apologies for the experience.

We'd love to troubleshoot this with you so please reach out to us via @CommunityHelps! You can find instructions on how to PM us here.

Regards,

RogersCorey

[Fury]

I have the same video buffering (every 8 to 10 seconds consistently) issue described in this thread, going back to last season.  The variations I have tested are Edge on Windows 10 and Chrome on Windows 10, both updated to most recent, Flash updated to most recent.  I have not tried IE again recently, but the consistency over two browsers is enough to tell me it's likely an issue on the Rogers side.  As stated by another post going back to last season, the audio continues fine, even when the video pauses, skips or buffers.

I have fiber at home and have clocked the speed at over 178MBPS during games, so it is unlikely lack of bandwidth.  It is also not the high level of movement on the ice because the interviews buffer just the same. 

YouTube, Netflix and other streaming work perfectly on my setup, so it is not likely my hardware.   Even so, I have swapped out different graphics cards on my rig, and the same issue shows up, and only on NHL Gamecenter.  The other services work fine.  I'm a hockey fan of the whole league and subscribed specifically to watch it on my desktop while working.  The buffering really ruins this.  

Also, to head off the idea that it might be RAM or CPU, my CPU maxes at about 55% load and my 32G of RAM on this machine doesn't go above 40% with my normal working applications AND a game running at the same time.  When I close all apps except the one tab running Gamecenter, the buffering continues.  

As others have cited, this only seems to happen on Windows PCs.  The stream works fine to my iPad, Samsung phone, and PS4.  

Is this identified as an issue to be fixed on the Rogers side?  I basically stopped watching on my PC and have not tried again until today.   I was hoping Rogers would have fixed it by now as I am not the only one with the issue. The issue is still here.  Anyone else?

[Fury]

I feel foolish replying to myself, but since there is no answer from Rogers...

The jitter seems less now, but the problem still exists.  Anything please, #Rogers?  

It's only been 46 days.  

[RogersMaude]

Hello @Fury,

Thank you very much for your posts and very sorry about the delayed response. 

I can definitely imagine how frustrating it must be, to experience streaming issues on your Windows PC, especially when they're causing you to be unable to consistently enjoy the service on your preferred platform.

We really appreciate your detailed account of events.

While we'd love to provide you with an instant fix, we might have to look into this matter further. 

Could you please send a Private Message @CommunityHelps when you're back online and available ?

We might have to escalate this to the appropriate department.

You can find instructions on our private messaging system, here.

Thanks!

RogersMaude 

[Scorpio2017]

I’m in Ottawa area and watch NHL Game Center on my laptop usually. I’ve noticed in the last month or so that the lag has improved and the buffering is gone. Also the resolution is constant, no dropping from hi def to low res. It’s a much better experience now watching a game. Not perfect yet but much less lag so good job here anyway.

[fullscreenpleas]

I cannot believe this is still an issue in May 2018 when I am reading that people were having trouble with it in 2016. This goes to show you how responsive Rogers is to it's paying customers. Give me a break, do your job. Fix the full screen issue for NHL Gamecenter. Will not recommend Rogers to anyone until this is fixed, which seems to be never. Unbelievable. 

[RogersMoin]

Hello, @fullscreenpleas

Thank you for posting your concern in the Community. I tried replicating the issue on my end, however, I'm able to watch both the live games and replays in full-screen mode. I have tried the full-screen on two browsers, Chrome and Firefox without any issues. 

Would you please elaborate the issue you are experiencing?

Thanks,

RogersMoin

[jl14]

Still having problems viewing full screen. Has this be resolved?