NHL Gamecenter desktop browser UI issues

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I've Been Here Awhile
Posts: 2

NHL Gamecenter desktop browser UI issues

Hi, I love the Gamecenter Live service, but ever since you revamped the UI, there have been a few issues that are driving me crazy...

 

First, and most importantly... On the Schedule page, the "Scores On/Off" toggle button always defaults to "On", even if I turned it off previously. Navigating away from the page after turning it off always results in the toggle being set to "On" when I return.

 

This is awful, because it means that the results of games I haven't watched yet will always be spoiled instantly upon opening the schedule page. Please fix this ASAP.

 

Second, when viewing a game, I often need to scroll my browser window down a little bit to reach the fullscreen button in the bottom right corner of the window. However, doing this invariably causes the whole media player window to be shrunk picture-in-picture style at the top of the screen, where the fullscreen button is not available. I then need to scroll up again to bring the media player back into the main window... but if I scroll up too much the fullscreen button is back off the bottom of the screen.

 

This is VERY ANNOYING. The media player should not be put picture-in-picture until the viewing window is completely off the screen. Seems like someone tried to do something fancy with the way the UI morphs when scrolling, but it seriously needs to be looked at again.

 

Last, why is there no option to submit feedback on the Contact Us page? The only thing there is a phone number. Not even an email address!

 

I much preferred the original Gamecentre UI.

 

macOS 10.12

Primarily viewing with Safari 10.0 and Chrome 53.0

 

*Edited Labels*

Solved! Go to Solution.
Moderator
Moderator
Posts: 1,507

Re: NHL Gamecenter desktop browser UI issues

 

Hello, @Sharkbasket

 

Welcome to the Rogers Community Forums! Smiley Happy

 

Thank you for posting detailed feedback with respect to the Rogers GameCentre Live browser interface. I will pass on your feedback to the responsible team. 

 

Cheers,

RogersMoin

I've Been Around
Posts: 1

Re: NHL Gamecenter desktop browser UI issues

I'm having the same issue with the picture in picture mode popping up before I can get my viewer low enough to get the Fullscreen button to show. This is incredibly frustrating and needs to be fixed immediately.
I'm a Senior Contributor
Posts: 184

Re: NHL Gamecenter desktop browser UI issues


@RogersMoin wrote:

 

Hello, @Sharkbasket

 

Welcome to the Rogers Community Forums! Smiley Happy

 

Thank you for posting detailed feedback with respect to the Rogers GameCentre Live browser interface. I will pass on your feedback to the responsible team. 

 

Cheers,

RogersMoin


Is the repsonsible team doing anything. It is so frustrating trying to get to full screen. 

Moderator
Moderator
Posts: 1,507

Re: NHL Gamecenter desktop browser UI issues

 

Hello, @Dugi

 

Thank you for your patience. We will update the Community as soon as the information becomes available to us. 

 

Regards,

RogersMoin

I'm a Senior Contributor
Posts: 184

Re: NHL Gamecenter desktop browser UI issues

@RogersMoin

While I appreciate your response, I am curious as to how long our patience is to be expected. One poster has already indicated that his patience has run out and that he will be cancelling rogers internet over all of these GCL issues. As customers, all we want is for a service to work and not feel like we are being given nothing but mere platitudes by rogers. 

I'm a Senior Contributor
Posts: 184

Re: NHL Gamecenter desktop browser UI issues

@RogersMoin

Any updates on this issue?

Retired Moderator RogersPrasana
Retired Moderator
Posts: 624

Re: NHL Gamecenter desktop browser UI issues

Hi @Dugi

 

Thank you for your patience on this issue. We will provide you with an update once it's available.

 

 

RogersPrasana

Highlighted
I'm a Senior Contributor
Posts: 184

Re: NHL Gamecenter desktop browser UI issues


@RogersPrasana wrote:

Hi @Dugi

 

Thank you for your patience on this issue. We will provide you with an update once it's available.

 

 

RogersPrasana


Yes, I have been patient and despite not hearing anything at all from rogers in the way of an update, I can report that the browser UI issues have improved in that the chromecast icon has been restored but there no longer appears to be an option to go to full screen when viewing on a PC or a laptop. This needs to be rectified.

I'm Here A Lot
Posts: 5

Re: NHL Gamecenter desktop browser UI issues

It blows me away that they can make updates like this and not even bother to test them beforehand, then not bothering to fix them for over a week. This is for a service people pay 200$+ a year for......