I recently had a new modem installed in my home and now the my wifi app doesn’t work at all. It just tells me when opening the app that it cannot connect to the modem at this time. I am completely on wifi when doing so. I’ve called tech support on this and he had no idea why it wasn’t working and why it showed no devices connected to my wifi at that time When o had several devices connected. I desperately need this app up and running does anyone have any suggestions other than uninstalling and reinstalling the app, rebooting AND resetting the modem??
Thank you for posting your concern in the Community. The app not able to establish a connection with the modem indicates some communication issues. When do you get the error message? Are you able to enter the login credentials? The app uses the same credentials as your modem login.
Since you mentioned it's a new modem, the issue could be related to modem's firmware. We can look into it for you; please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.
I’ve not been able to log into my wifi app for months after receiving a new modem that should be compatible. I’ve just swapped out another modem after several calls to tech support!! Any known way to resolve this issue?