09-24-2014 01:49 PM
Okay, so I have been trying since Saturday to find out where I stand on my internet usage this month. I keep getting the same message to try again later. Does this mean that if I go over, they won't bill me for the overages because they won't tell me what I've used?
09-24-2014 02:46 PM
@Abominog wrote:
Okay, so I have been trying since Saturday to find out where I stand on my internet usage this month. I keep getting the same message to try again later. Does this mean that if I go over, they won't bill me for the overages because they won't tell me what I've used?
You can call in and get your usage over the phone.
As well, if you have a rogers cell, an use android/ios, and have the latest myrogers app, it will show the home internet usage there as well.
There is sort of a back door that works for viewing the internet usage as well here:
09-24-2014 03:47 PM
09-24-2014 04:07 PM
^^ I certainly hope that's not true. If it is though, I can't say I'd be surprised. If we ever pulled something like that at work, we'd be held accountable and/or even fired. Is there no such thing as transparency any more, especially to your own customers?
09-24-2014
04:56 PM
- last edited on
09-24-2014
07:20 PM
by
RogersDarrell
You ask, " Is there no such thing as transparency any more, especially to your own customers?"
The answer: Apparently not. Time to cut your losses and move on.
Rogers has proven time and time again that they only care about your money, yet many people continue to open their wallets to them. It is time to say no, and stop the problem. This was censored yesterday, but I wil re-post. Hopefully a few will see it and understand. Rogers is much like the Frew Frew bird.
09-25-2014 08:46 AM
09-25-2014 03:08 PM
10-04-2014 10:32 PM
Here we go again! Once more I can not access myrogers from the internet.
10-05-2014 08:14 AM
10-05-2014 09:36 AM - edited 10-05-2014 10:16 AM
Internet usage was up last week and down again today. Rogers told me that they really have no idea when it will be back. A chat session told me that it had something to do with the iPhone roll out.
On a chat session this morning, I was told that the problem was a "system upgrade' that will be completed "this afternoon". Of course, yesterday, they told me that it would be done by "this evening". So the misinformation continues, just like with the outage 2 weeks ago.
This time when I ask to be given my usage numbers, the chat person says that she can't see them either. Last time,I could get them that way.
They will not connect me to the next level up. They are all "unavailable".
The outage is an inconvenience. The lies they are forced to tell are insulting!