I'm using the current app and still not able to connect using wifi, just phone data where all I can see is my cell phone usage.
I have only Rogers Cable and cannot get into my rogers account so it cannot be certain apps. I have been trying to reauthorize my nextboxes and access my bill but I cannot do anything. The message makes you think it is only your account but from what I see here, it is a widespread Rogers problem. At this point I`m really glad I don`t have any other Rogers services!
The My Rogers mobile app works on Wi-Fi. That's how I always use it. Also, it shows all my services, including Internet and my usage.
Also having issues seing some services in My Rogers. The mobile shows up, but can;t see option to see Internet usage or cable TV.
Again.. it may only be CERTAIN versions of the app which are allowing this... the latest ANDROID and iOS ones... not sure on any other OSs... should work on wifi.
(when loading, shows the lady in the beige coat)
When it loads, it should show your cellular first... the internet below it.
TV and home phone, are not able to be done via the app.
For any authorizations, etc,.. you would need to call in and have them do it over the phone.
On the NEWer app (not sure on the old one) you are able to process a payment from credit card, on the app.
The Products & Services area of My Rogers hasn't worked for days.
Using my desktop, I found another way to access my internet usage:
1. Log into My Rogers and then click on the ROGERS home page icon, located immediately to the left of the SHOP tab.
2. Click on the "Visit Support Center" button under "Need Help?", located on the bottom of that page.
3. Then select "Your Internet Usage".