MyRogers Site on Chrome is Broken

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I've Been Here Awhile
Posts: 3

MyRogers Site on Chrome is Broken

Been like this for at least a month. And this is just the "Account Overview" page. "Billing & Payment", "Services" and "Profile & Settings" pages are all messed up too. The entire site is broken.

 

Chrome Version 50.0.2661.87 m (up to date)

 

Works fine on Firefox.

Untitled.png

 

 

 

 

 

 

***Edited Labels***

 

Solved! Go to Solution.
Retired Moderator RogersMelissaH
Retired Moderator
Posts: 13

Re: MyRogers Site on Chrome is Broken

Hi @GODKING,

 

Welcome to the Rogers Community Forums! 

 

Thank you for the post as well as the image. I have tested my personal account in Chrome to rule out a site wide issue and I was able to see all the account details and all the tabs. Have you done any troubleshooting yet? Perhaps deleting temporary files and cookies might help.

 

Anybody else in the Community experiencing similar issues in Chrome?

 

Cheers,

RogersMelissaH

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I've Been Here Awhile
Posts: 3

Re: MyRogers Site on Chrome is Broken

Hey Melissa,

 

I just cleared cookies and other site and plugin data and cache images and files, and the problem still exists.

 

But it's weird, I just tried in Incognito mode, and it loaded fine.

 

So I've narrowed down the issue to being my extensions/plug-ins.

 

Edit: Found the issue. My ad blocker was butchering the site.

Retired Moderator RogersMelissaH
Retired Moderator
Posts: 13

Re: MyRogers Site on Chrome is Broken

Hi @GODKING, thank you for sharing your solution! This will come in handy for other users who might be experiencing the same issue.

 

 

 

 

Cheers,

@RogersMelissaH

I Plan to Stick Around
Posts: 76

Re: MyRogers Site on Chrome is Broken

Thanks for sharing, Godking.

It can be frustrating trouble shooting browser /webpage problems. Your solution gives good steps.

Other things I try in such situations are:
-"pause" my antivirus software
-turn off the browser popup blocking
-try another browser

... in that order.

I clear cookies and temporary files as a last resort because doing so makes me reenter data for sites I have previously visited.
I've Been Here Awhile
Posts: 3

Re: MyRogers Site on Chrome is Broken

For the sake of completion, my adblocker blocking the tracker "Adobe TagManager"  (Beacons, Tag Manager) with the tracker source URL of https://assets.adobedtm.com/4cd33eacdc282f4118e1aa4a71d443a0f18d28ba/satelliteLib-0a2a8ad216e0bf155d... was causing the issue.

 

I don't know why disabling this particular tracker breaks the site, but it does.

I Plan to Stick Around
Posts: 8

Re: MyRogers Site on Chrome is Broken

This is exactly the problem I have been having all along. Even the page looks just like the one I have been getting.

It's been such a pain in the butt.

 

The only difference is that I use FireFox instead of Chrome. But everything else is the same.

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