01-19-2019
06:30 PM
- last edited on
01-20-2019
06:31 PM
by
RogersMoin
After all the updates, the app still doesn't work for me. As soon as I sign in, the app stops displaying usage and I can only download my bill and not see transactions/payment history. I've done the fix listed here and it seemed to work the first time only. I have a pixel XL 2.
*Added Labels*
01-20-2019 06:27 PM - edited 01-20-2019 06:28 PM
Hello, @mrmech.
Welcome to the Rogers Community Forums! 🙂
Thank you for posting your app experience in the Community. I appreciate trying the steps listed in this thread.
We can look into finding a solution for you, would you please answer the following?
Keep us posted.
Cheers,
RogersMoin
02-27-2019 10:20 PM
02-27-2019 10:22 PM
02-28-2019
10:21 PM
- last edited on
03-01-2019
10:37 AM
by
RogersTony
Hello, @drdigit.
Welcome to the Rogers Community Forums! 🙂
I appreciate you joining this discussion, not able to see the data usage can be quite inconvenient. Have you made any changes to account?
Since you are not able to see the data usage both online and in the app, the issue seems to be account related. We may have to submit a ticket to resolve the issue; please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.
Cheers,
RogersMoin
04-12-2019 12:28 AM
The MyRogers app is a great way to manage and monitor your account, just have to make sure it works on your pixel XL too!
Are you on the most recent version of the MyRogers app? You can find the version in the app menu under Help & Support >> About.