When I login to MyRogers I can see everything I need to, however, when I click on Internet, my usage stopped showing details on March 12. There's nothing wrong with the links, it just doesn't show anything after March 12. I can see previous data, etc. This is not terribly worrying since I'm on an unlimited plan, but I like to see how much I've used on certain days and haven't been able to see anything after March 12...
Anyone else? @CommunityHelps ?
Hello, @asdfafs
Welcome to the Rogers Community Forums.
We know how important it is to be able to view your data usage. Do you have any issues viewing your usage via the MyRogers app or is it only happening via the website?
We look forward to hearing from you.
RogersTony
Hi @asdfafs,
Thank you for the updated information, and we appreciate that you have tried different browsers. Have you also cleared the cache and cookies or tried viewing the page in private browsing or incognito mode?
Are you having any issues viewing any of the other details in your MyRogers account, or are you just unable to view the usage details?
Regards,
RogersJermaine
Hi @asdfafs,
Thank you for the updates. It looks like we may need to take a closer look at your account and investigate why it is not showing up for you.
Please feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our private messaging system works, please check out our blog.
Regards
RogersJermaine
When I login to MyRogers via the Website, or via the App, near the end of every month, my daily usage shows as zero. I don't bother reporting it most times because it seems to come back on its own after a few days, but I believe it's now been about 6-8 days - all of January plus December 31. Obviously it's normal to miss a day or two here and there, but this issue seems like something broken since it happens around the end of every month for me (and for other people). I suspect since people are on unlimited they just don't bother. Nothing has changed on my end since I reported it here previously and confirmed by others with a similar issue.
Screenshot from MyRogers website below:
It seems my issue has returned. Identical to the link below:
MyRogers Website and MyRogers app shows no internet use for me for all of February. It was working fine in January. No account changes, etc.
Usually it returns to normal after a while, but it has been 12 days...
FYI, on February 24th, 2025 most daily data usage became available for February. It's still showing zero usage for February 3 and February 20-23. Weird that this comes and goes. It's not an issue for me since I'm on unlimited and the monthly total shows on my bill, I just find it interesting that usage goes to zero for days on end occasionally with no discernible pattern... No further action required, just mentioning it if someone else has the same issue and for my reference if/when it happens again.
So, for the past few days this month instead of showing the proper usage, or zero usage as discussed earlier in this thread, I'm now getting a "Sorry, something went wrong" on both MyRogers App and in MyRogers on the website. Let's see if it self corrects in a few days like it often does.
Hello @57!
Has this issue corrected itself as its done in the past or are you still unable to view your usage?
~RogersCorey
The issue is still there on the MyRogers App and on the MyRogers Website using Chrome on my Mac Mini M2 E10. I cleared cookies, cache, tried Incognito mode and tried Firefox instead of Chrome.
Based on past experience, this may go on for several days into the new month, but it hasn't been consistent, sometimes giving me zero readings instead of the "Something went wrong" banner.
It's not a big deal for me since I'm on an infinite plan and I can see my monthly usage on my bill, but sometimes I like to see my usage online, especially when I'm travelling and wish to check to ensure the usage is close to zero when I'm away.
I don't usually manage my TV or Home Phone via the App or the website, however, I'm seeing similar "sorry" banners when I click on TV or Home Phone in the App or on the Web. All my contact information and billing information, including billing history, etc. is fine.
Interestingly there is a very old business number still in my profile and the system doesn't allow me to delete it, only modify it, in the App or on the Web, so I left it alone even though it's useless/wrong.
Hey @57
We appreciate the additional info provided.
If you'd like us to, we can certainly submit a ticket for this issue to have it investigated further. I understand it's not super bothersome for you personally, but there may be others who are affected. Feel free to send us a PM @CommunityHelps to get started. 🙂
Kind regards,
RogersYasmine
My issue with "Sorry - There's a problem at our end" has been resolved. After several weeks of problems, I contacted @CommunityHelps and they forwarded my issue to "the back end", who forwarded the issue to Rogers IT. They "linked" my account to MyRogers and all is working again.
I have no idea why that was necessary since everything worked previously and I made no recent changes to my account.
The back end department called me a couple of times asking the most simple questions - like had I cleared my cache. This should not have been necessary since all that information was forwarded by @CommunityHelps and the issue was on the web and in the MyRogers app. Happy that it's resolved, but a bit perturbed that it took so much effort.
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