MyRogers Change phone number not working

[NHEAL]

the selection in the myrogers area for changing phone numbers is not working.

***Edited Labels***

[RogersZia]

Hi @NHEAL

Welcome to the Community!

Just to clarify, when you say the selection isn't working, do you mean you're getting an error message or the field is not populating for you at all?

Thank you,

RogersZia

[TheForum]

I'm not able to find the Change Phone Number option under my account, can anyone help me?

[57]

@TheForum :

- Sign Into MyRogers

- Click "Profile & Settings" near the top right of the screen

- Scroll down to "Contact Info", click "Edit"

- Change your Contact Number and Save Changes.

[TheForum]

Thanks for the reply. Let me more clear.

I want to change my wireless number (i mean my mobile number), I believe like Fido, Rogers also allow the customer to change and opt any other mobile number from the available list. This way I can opt and change my existing mobile number from the list of choices.

Thanks.

[RogersZia · Accepted solution]

Hi @TheForum,

Changing the subscriber number is definitely convenient and cost effective online. Here are the steps on how to change the number through MyRogers:

1. Sign in to your MyRogers.
2. Click the wireless number in your account that you want to update.   
3. Under your wireless number, click Change My Number. A live chat window will appear with your name and contact information. 

Are these the same steps you're trying as well? Did the live chat window pop up for you?

Please keep us posted.

RogersZia

[TheForum]

Hi @RogersZia

1. Signed into MyRogers.

2. Selected the wireless number for update.

3. There is no 'Change My Number' option. Please refer the below screenshot.

Can you verify the same with your MyRogers.

[RogersZia]

Hello @TheForum,

Thank you for sharing the screenshot. I did check MyRogers on my end and the field is missing there too. I'll forward the information to the appropriate team.

In the mean time if you still wish to change your number, I would recommend you to reach out to us via PM @CommunityHelps and we'd be happy to assist you.

For more information on our Private Message system, take a look at this page.

RogersZia